Pacific Claims Management Modernizes with Spear Technology

The TPA will use SpearClaims for its technology platform, to streamline workflow, drive continual cost savings, and facilitate optimal claims outcomes.

(Image credit: Filip Filipović.)

Spear Technologies , a vendor marketing itself as the first and only insurance solutions provider to develop applications using the Microsoft Power Platform, has announced its first customer, Pacific Claims Management  (Fresno, Calif.), a third-party administrator that serves the workers’ compensation market. Pacific Claims Management has selected SpearClaims for its technology platform, which will help the company streamline workflow, drive continual cost savings, and facilitate optimal claims outcomes, according to the vendor.

Jerry Laval, President, Pacific Claims Management.

“In the last several years, technology has dramatically evolved,” said Jerry Laval, President, Pacific Claims Management. “When we found out there was a claims system developed on the Microsoft Power Platform, we jumped at the opportunity to modernize. Our IT department believes the Power Platform is the wave of the future. It will bring all of our data and systems together, while simplifying our processes.”

“We’re thrilled to be partnering with Pacific Claims Management again,” comments Jose Tribuzio, CEO, Spear Technologies. “We had the privilege of working with Jerry and his team on a previous implementation. Since that time, there’s been significant progress in the fields of software development and artificial intelligence, which SpearClaims takes full advantage of. Wanting to be on the technology forefront, Pacific Claims Management decided to migrate to our solution. Built on the Microsoft Power Platform, SpearClaims will support Pacific Claims’ growth and enable it to implement even more sophisticated claims-management strategies.”

Jose Tribuzio, CEO, Spear Technologies.

Control and Speed

With the use of SpearClaims’ comprehensive low-code/no-code platform, Pacific Claims will be to easily configure and use robotic process automation (RPA), AI capabilities, virtual agents (bots), and portals that support the vision for their business and customers, according to Brian Mack, CRO, Spear Technologies. “This platform provides them with an unprecedented level of control and speed,” Mack comments.

SpearClaims will also help Pacific Claims to keep up with ever-changing regulations, according to Laval. The solution will make it easier to facilitate any new mandates and process requirements, and the system functionality is so easy to set up and modify that everyday business users can do it, he adds. “Enabling users to become ‘citizen developers’ means we can leverage the ingenuity of our frontline staff to tackle problem areas,” Laval comments. “Jose, Brian, and their development team have extensive experience in delivering innovative solutions; they have a track record of success and customer satisfaction. As we move into the future of claims, we know we’re working with the right technology partner.”

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