Owlcam Launches Crash Report Driver-Controlled Video Claims Submission

Three AAA-affiliated insurers have adopted the feature, which lets drivers submit verified crash video and other information directly to insurance companies from the Owlcam app.

(Image credit: Alexas Fotos.)

Owlcam has launched Crash Report, a new feature designed to let drivers tell their side of the story by giving them a tool to submit verified crash video and other information directly to insurance companies from the Owlcam app. Three AAA-affiliated insurers—the Auto Club Group, Auto Club Enterprises and CSAA Insurance Group—are the first in the industry to link with Owlcam on Crash Report. As of Aug. 15, 2019, anyone insured by a participating AAA-affiliated insurer can use their Owlcam app to send a crash report directly to a AAA claims adjuster. Crash Report is available to new and existing Owlcam users via an app Update.

Debbie Brackeen, Chief Strategy & Innovation Officer, CSAA Insurance Group, a AAA insurer.

Crash Report adds another feature to the set of capabilities Owlcam provides to protect drivers and their cars. Owlcam is a smart dash camera with inside/outside HD video that protects both while the car is on and off. Owlcam automatically detects when an accident occurs and then provides live operator emergency response services and instantly sends the accident footage to the user’s smartphone. Owlcam’s LTE connection protects the user’s car when it’s off and parked with real-time video alerts and live view, so the video is always accessible on the user’s phone.

Crash Report provides drivers with what the vendor characterizes as a fast and easy way to initiate a claim with video proof, through the convenience of a smartphone app. Having such video evidence give drivers a powerful way to influence a positve outcome of a police report or insurance claim decision, the vendor says.

“When you’re in a crash, it can be traumatic and frustrating. Claims can take weeks to process. Insurers don’t have the proof they need to defend you,” comments Andy Hodge, CEO, Owlcam. “With Owlcam and Crash Report, we’re helping drivers take control of starting the claims process to get better results, faster.”

Submitting a Crash Report

Owlcam automatically detects when an accident occurs. Drivers deciding to create a Crash Report simply select “Crash Report” from the Owlcam app menu. Users are guided through the following procedure, as described by the vendor:

Andy Hodge, CEO, Owlcam.

  • The app leads the driver through a series of questions so they have the information they need to start a claim.
  • When complete, the driver can opt to submit the report directly to a participating AAA-affiliated insurer or receive the Crash Report as a PDF over email to forward to other insurers not yet integrated with Owlcam.
  • All video evidence is hosted on a secure site that is available to only the Owlcam user and their insurer.
  • The entire process to create a Crash Report takes less than 5 minutes.

“Video is a critical new tool to get claims resolved quickly and accurately. Owlcam has built a powerful platform for insurers to receive video evidence quickly from customers, and we’re excited to offer this innovation to our customers,” comments Debbie Brackeen, Chief Strategy & Innovation Officer, CSAA Insurance Group, a AAA insurer. “Owlcam’s Crash Report video evidence will help us deliver a great claims experience and make sure our customers are heard.”

CSAA Insurance Adopts Owlcam Video Tech to Acclerate Claims Process

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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