OnPoint Underwriting Adopts One, Inc. Payment Solutions to Create Branded Customer Experience

The program administrator seeks to rapidly deploy a “unique” customer experience for policyholders across its  insurance programs customized for niche markets.

(OnPoint will use the One, Inc. solutions for its ACECO Hole-in-One insurance program. Photo credit: Lilrizz)

OnPoint Underwriting, a Greenwood Village, Colo.-based property/casualty program administrator, has selected One, Inc.’s (Folsom, Calif.) ProcessOne solution to manage its payment processing, ContactOne to increase policy retention via automated calling and messaging, and PortalOne to enable multi-device access to payment and policy information.

Richard Poling, Managing Director, Affinity Programs, OnPoint Underwriting.

Richard Poling, Managing Director, Affinity Programs, OnPoint Underwriting.

OnPoint selected One, Inc.’s cloud-based software to provide an enhanced user experience though the development of customized portals for two of their insurance programs, Golden Insurance Risk Retention Group and ACECO Hole-in-One Insurance, the vendor reports. OnPoint Underwriting has provided niche programs to carriers nationally for the past 29 years.

Unique Customer Experience

“Our programs are customized for specific markets and we wanted a payment experience that would be branded for the individual program,” comments Richard Poling, Managing Director, Affinity Programs, OnPoint Underwriting. “One, Inc.’s software will enable us to offer a unique customer experience for our insureds. We are looking forward to quickly getting into production.”

Capablities that OnPoint Underwriting will enjoy through the deployment of the One, Inc. solutions will include the following, according to the vendor’s description:

  • Improve the overall billing and payment experience for their customers through multi-device accessibility to their policy and payment information via customized, branded portals;
  • Increase customer retention and satisfaction through the convenience of automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  • Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses; and
  • Reduce the complexity and cost of PCI compliance.

“We are excited to have the opportunity to partner with OnPoint and welcome them as a One, Inc. customer,” comments Christopher W. Ewing, President & CEO, One, Inc. “OnPoint serves diverse market segments and we’re looking forward to  helping them provide a higher level of service to each one.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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