OneShield and Ghost Draft Partner on ‘As-A-Service’ Offering

The alliance will reduce implementation costs and integration times for joint customers, while giving them complete control over document creation across the policy lifecycle.

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OneShield Software, (Marlborough, Mass.), a provider of core insurance systems software and GhostDraft (Toronto), a provider of document automation and customer communications software, report that they have formed an alliance focused on driving implementation costs down while improving integration timeframes for joint customers.

Liza Smith, SVP, Global Sales and Marketing, OneShield.

Liza Smith, SVP, Global Sales and Marketing, OneShield.

“More and more insurers are adopting ‘as-a-service’ offerings that increase the expectation of expedited implementation timeframes,” comments Liza Smith, senior VP, Global Sales and Marketing, OneShield. “This relationship allows us to provide end-to-end solutions, in the cloud, that help address traditional time-to-market implementation challenges.”

OneShield reports that its policy administration suite will leverage a pre-built integration framework to GhostDraft’s comprehensive, cloud-based customer communications management solution (CCM). This enables clients to transform their customer experience with dynamic and responsive customer communication generation and management, according to the vendor.

“We are thrilled OneShield chose us to offer their clients a more enhanced way to correspond and interact with customers,” comments Kurt Jackson, Executive VP, GhostDraft. “Our cloud-based system is scalable to meet the needs of all carriers, regardless of size, as well as expand throughout the enterprise.”

Total Control over Documents

OneShield says the integration of GhostDraft with its core insurance and financial services solutions will give business users complete control over documents, empowering them to efficiently manage thousands of templates, simplify forms libraries and personalize correspondence management from a centralized system. For insurers in fast-paced environments, this helps ensure documents are created with consistent messaging and branding while delivering clear, relevant, and actionable customer communications, the vendor says.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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