OneShield and Coforge Partner to Elevate Customer Success

Through the partnership, Coforge’s solutions will be aligned with OneShield Enterprise platform to strengthen the core systems vendor’s footprint in the MGA space.

(Image source: Coforge website.)

OneShield (Marlborough, Mass.), a provider of insurance core software solutions, has announced a strategic partnership with Coforge (New Delhi), a global digital services and solutions provider. A statement from OneShield characterizes its collaboration with Coforge as poised to redefine customer success on the OneShield Enterprise platform by seamlessly aligning OneShield’s advanced solutions with Coforge’s specialized expertise strengthening their footprint in the MGA space and broader insurance market.

Ken Shapiro, CRO, OneShield.

“We are thrilled to join forces with Coforge in our shared commitment to empowering clients on the OneShield platform,” comments Ken Shapiro, Chief Revenue Officer, OneShield. “This alliance signifies a significant step forward in enhancing the user experience, offering clients an even more robust and comprehensive suite of solutions, and delivering an unprecedented level of self-sufficiency.”

“At Coforge, we are focused on bringing our expertise in digital core platforms to complement OneShield,” comments Rajeev Batra, EVP, Insurance, Coforge. “This partnership underscores our commitment to delivering exceptional value by offering business agility, superior customer experiences, and achieving optimal results. We look forward to jointly addressing the dynamic needs of the insurance industry and driving innovation.”

OneShield identifies key areas of the partnership including providing Implementation Services for the deployment of OneShield Enterprise’s Policy, Billing, and Claims solutions, as well as the configuration of insurance products on the OneShield platform. Coforge will augment OneShield’s capacity to deliver enhanced value for carriers and work closely with OneShield’s leading team of architects to build tailored solutions that empower their insurance customers to grow, OneShield reports.

Rajeev Batra, EVP, Insurance, Coforge.

This partnership aims to leverage Coforge’s domain-specific strengths, expanding OneShield’s network of trained professionals. Clients can anticipate accelerated implementations, heightened customer support, and the expansion of innovative solutions to maximize their experience within the OneShield Enterprise SaaS platform, the vendor says.

Driving Positive Transformation in Insurance

“This announcement underscores OneShield’s commitment to excellence and innovation, offering clients a future where their insurance operations are not only streamlined but also equipped with cutting-edge capabilities,” adds Shapiro. “Together, OneShield and Coforge are positioned to drive positive transformation in the insurance industry, providing OneShield’s clients with unparalleled tools to thrive in an ever-evolving landscape.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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