OneAmerica Sees ‘Leap Forward’ in Policy Delivery Experience with iPipeline DocFast Implementation

The solution allows the insurer to acquire e-signatures, speed up secure policy delivery, accelerate commission payments, and improve the overall customer and agent experience, while gaining efficiency.

(Indiana State House in Indianapolis, home of OneAmerica. Photo credit: Jasont82)

OneAmerica ($70 billion in assets under management), an Indianapolis-based  life insurance and wealth management company, has selected iPipeline’s (Exton, Pa.) DocFast eDelivery solution to simplify and speed the policy delivery experience for customers and agents and improve policy placement rates.

Gregg Poston, VP, Individual Operations, OneAmerica.

Gregg Poston, VP, Individual Operations, OneAmerica.

DocFast is designed to streamline and improve the customer communication experience across the channel by digitally sending policies and critical business documents. The rapid digital delivery and two-way communications of the solution will offer OneAmerica speed-to-market advantages and unprecedented levels of responsiveness, as well as upsell capabilities, according to a vendor statement.

“Responsiveness is top of mind at OneAmerica,” comments Gregg Poston, VP, Individual Operations, OneAmerica. “We are committed to proactively identifying and urgently resolving customers’ needs.  Technology can contribute in a big way to supporting this goal, and we see e-Delivery as a necessary component.”

Leap Forward in Capability

During OneAmerica’s selection process, iPipeline’s DocFast e-Delivery emerged as the solution of choice, Poston reports.  “It allows us to acquire e-signatures, speed up secure policy delivery, accelerate commission payments, and improve the overall customer and agent experience, while increasing policy placement rates and reducing mailing costs,” he says. “DocFast will be integrated with our current implementation of iGO e-App to extend our straight-through processing workflow.  We’re excited about this leap forward in capability and look forward to teaming with iPipeline on the implementation.”

Tim Wallace, CEO, iPipeline.

Tim Wallace, CEO, iPipeline.

When contemplating traditional service standards in the life insurance industry, an article authored by a Celent analyst titled ‘You’ve Got Email, But Not From Your Life Insurance Company’ says it all, quips Tim Wallace, CEO, iPipeline.  “The industry has the ability to adopt and exploit today’s e-Delivery technology to improve the customer and agent experience and drive up policy placement rates,” Wallace affirms. “Also, the exorbitant postage, paper, re-issue, and manual labor costs can be significantly reduced.” S

“OneAmerica is a progressive carrier, intent on leveraging smart technology to achieve new operational efficiencies and eliminate costly delays,” Wallace adds. “DocFast will help them to achieve this critical business goal, and we are dedicated to the success of the implementation.”

(Editor’s note: This story was updated to clarify OneAmerica’s financials. The company has approximately $2 billion in annual revenue and $70 billion in assets under management.) 

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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