(Ocean Drive, Miami Beach. Photo credit: Massimo Catarinella.)
Olympus Insurance Company (Palm Beach Gardens, Fla.) has implemented Insurity’s (Hartford) SIMS Claims as part of an initiative to bring claims management in-house. The insurer reports that it was able to implement the system on an accelerated timeframe owing to delivery through the SIMS Cloud environment.
“When we first started to shop for a new claims system, we found in SIMS Claims an intuitive interface that would meet our claims management needs, and it’s also flexible enough that we’ll be able to support our unique processes and continually incorporate powerful capabilities with the platform,” comments Jeffrey Scott, CEO, Olympus. “From the start, we experienced a very positive interaction with the management team of SIMS Claims, Insurity. With their expertise in the claims space, we felt confident in their system and in their team’s ability to meet our aggressive timeframe for implementation within six months.”
Truly Digital Claims System
Insurity describes SIMS Claims as a “truly digital” claims system, available to carriers, insurance pools, self-insured employers, and TPAs. Key capabilities of the system include workflow automation, business intelligence and digital features that encompass apps, web portals, mobile capabilities and mapping. “With its fresh user interface, clients can leverage the power and robust features of SIMS, while benefiting from an intuitive and efficient user experience,” a vendor statement asserts.
“We were excited about this opportunity to work with Olympus,” comments Jose Tribuzio, Senior VP and General Manager of the SIMS Claims product line at Insurity. “The company has a reputation as a trusted provider of homeowners insurance in Florida and for providing exemplary service to customers.”
Olympus sought to accelerate implementation of the system, and cloud-hosting helped expedite its delivery, according to Tribuzio. “With SIMS Claims now in place, Olympus has a sophisticated digital platform to support its unique workflow,” he adds. “They also have access to powerful business intelligence and dynamic reporting capabilities to gain deeper insights into their business.”
Strong Foundation for Customer Service
Olympus recently went live with SIMS Claims, but has a significant road map ahead to continue to integrate its core service philosophies, adds Scott. “We can tell SIMS Claims will provide a strong foundation from which to accomplish our objectives to meet and respond to customer needs, and to deliver our expertise and professionalism in claims-handling,” he says.