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The Ohio Bureau of Workers’ Compensation (BWC; Columbus, Ohio), one of the largest Workers’ Compensation carriers in North America, has gone live with Sapiens’ (Holon, Israel) latest release of CoreSuite for Workers’ Compensation.
BWC, Ohio’s state Workers’ Compensation provider, markets itself as committed to providing the highest level of customer service. The recent upgrade significantly improves user experience with a restyled interface, enhanced processes and workflow advancements, according to Sapiens. The vendor reports that business users can view a snapshot of financials at any point in time, enabling faster and more accurate customer service. Enhancements improve communication and increase efficiency using pre-configured, role-based user groups and messaging capabilities rather than relying on emails, the vendor says.
“We are proud of our longstanding successful partnership with Ohio BWC based on the strength of our CoreSuite for Workers’ Compensation and the culture at BWC,” comments Jamie Yoder, President and General Manager, Sapiens North America. “This seamless release ensures that BWC remains current with the latest technology as well as the new functionality from our partner ecosystem. We are proud that the implementation was delivered within just five months and went live with no interruption to the daily activities of 2,500 end users. This paves the way for many more future technology advancements.”
Sapiens describes its Workers’ Compensation platform as enabling carriers and state funds to improve operational performance by reducing claim inventories and supporting medical costs using advanced outcome-based case management. Its real-time payment processing allows automatic and split payments, offsets and deductions, refunds, transfers and 1099 processing for financial efficiency, the vendor says. The platform’s rules-driven auto-adjudication and decision support enable proactive case management that reduce claims settle resolution time and claims closure.