(Lower Manhattan viewed from Brooklyn. Photo credit: Vik Waters.)
The City of New York’s Law Department will implement PCIS’s (New York) ClaimsVISION system to manage workers’ compensation claims for more than 200,000 NYC employees across 42 city departments. NYC will deploy PCIS’ ClaimsVISION on a software-as-a-service model, with the implementation project scope requiring the full migration of over 25 years of data, including over 450,000 claims and over 1 million documents.
The vendor reports that NYC’s claims administration operation managed by the Law Department includes more than 100 users and numerous interfaces with city departments as well as with third party vendors. The city seeks to replace multiple legacy systems and automate the manual processes currently required to manage claims.
New Levels of Efficiency
The city selected ClaimsVISION to meet the objective of enhancing intake and providing initial reporting at the departmental level, while also improving and bringing new levels of efficiency to compliance, according to the vendor. NYC will use PCIS’ advanced No Touch FROI SROI EDI solution to fully automate reporting to New York State. The city also aims to reduce the time from employee incident to case review by 75 percent.
“There is a great deal of complexity when dealing with an operation the size of New York City with such a large number of employees and such an array of cases,” comments Georgette Loizou, executive VP, PCIS. “We are excited that NYC has chosen PCIS and our ClaimsVISION solution and look forward to working with the Law Department to bring more efficiency to our amazing city.”