NJM Deploys Guidewire PolicyCenter, BillingCenter        

The auto and workers’ compensation carrier now uses the entire Guidewire Insurance Suite, having gone into production with ClaimCenter in 2007.

(Street in West Trenton, N.J., home to NJM. Photo credit: F.A. Martin.)

New Jersey Manufacturers Insurance Company (NJM; West Trenton, N.J.) has deployed Guidewire (Foster City, Calif.) PolicyCenter as its new underwriting and policy administration system and Guidewire BillingCenter as its new billing management system. The auto and workers’ compensation carrier has also implemented Guidewire Quote and Buy Portal to extend self-service capabilities to new and existing personal auto policyholders.

Neil.Delaney.NJM

Neil Delaney, VP, CTO, NJM.

NJM’s implementation of the new Guidewire systems represents the culmination of a strategy to implement systems that would be easier to maintain and extend as needed. The carrier went live on Guidewire’s ClaimCenter in 2007, and with the PolicyCenter and BillingCenter implementations is now a full Guidewire InsuranceSuite user. NJM implemented Guidewire’s Quote and Buy portal in conjunction with its personal auto rollout as the online quoting and binding capability was a critical requirement for this line of business, the vendor adds. NJM plans to extend BillingCenter and PolicyCenter to its renewal business starting in June 2016, and its homeowner and umbrella lines of business later next year, according to a Guidewire statement.

“The deployment of Guidewire BillingCenter, PolicyCenter and Quote and Buy Portal represents a significant milestone in the company’s long-term business transformation initiative,” comments Neil Delaney, VP and CTO, NJM. “Feedback from across the business has been very positive so far.”

Guidewire reports that its systems are enabling NJM to:

  • Make system changes to improve productivity and bring new products to market more quickly and with higher quality to better keep pace with changing business demands;
  • Provide a modern technology platform with automated processing and real-time functionality to allow its employees to serve customers quickly and efficiently;
  • Extend policy quote request, comparison and purchasing capabilities online; and
  • Standardize policy administration and billing practices for consistency and accuracy.

“The Quote and Buy Portal’s integration with PolicyCenter enables our omnichannel goal of a seamless transition from online to customer service representatives and will improve speed to market of future changes,” comments Harold Fink, VP of NJM’s program management office. “Having access to Guidewire throughout the implementation process has been invaluable, and we look forward to working together on further deployments.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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