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National Insurance Company Limited (NICL; Kolkata) has signed a multi-year contract with Cognizant for the Teaneck, N.J.-based global IT services and consulting company to accelerate and help manage its digital transformation. NICL is one of India’s largest public sector general insurance companies. The companies declined to specify the duration of the contract.
NICL awarded the multi-year contract to Cognizant to elevate its technology roadmap, help manage its centralized web-based core insurance solution comprising multiple applications, underlying technology infrastructure and security, and provide consulting services, among other services, according to a Cognizant statement. Cognizant says it will also support NICL’s technology roadmap by applying digital technologies such as artificial intelligence, machine learning, automation, and microservices-based architecture.
Improving CX at Every Step
Cognizant reports that its plan is designed to help NICL improve customer experience at every step of their journey, including applications, claims processing, and underwriting, while continuing to improve ease of doing business, provide greater operational agility and efficiency, application security, financial and regulatory compliance, and drive business growth.
“We are committed to supporting forward-looking technology vision of National Insurance Company and facilitating their digital transformation journey,” comments Achal Kataria, VP and India country head, Cognizant. “Our strong technology consulting and digital capabilities will be applied to assist NICL in offering an improved and secure customer experience.”