NFU Mutual Selects FRISS to Strengthen Customer Trust

FRISS’s first U.K. carrier customer seeks to streamline its processes, reduce fraud risk, and provide a faster and more efficient service to its customers.

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NFU Mutual ( Stratford-upon-Avon, Warwickshire), a prominent U.K. mutual general insurer for individuals and small businesses, has selected FRISS to automate trust throughout the company’s policy and claim lifecycle. The collaboration aims to bring enhanced efficiency to the insurer’s processes, while also benefiting their customers through improved fraud protection and maintaining excellent customer experience.

Paul Branch, Head of Claims, NFU Mutual.

NFU Mutual prioritizes customer service and is always looking for ways to improve the experience for its policyholders. The insurer sees significant benefits in automating in support of customer trust. FRISS says its solutions can analyze vast amounts of data to identify fraudulent patterns and potential risks in real-time. By harnessing this technology, NFU Mutual will be able to automate many of its manual processes, improving efficiency and accuracy while reducing costs, the vendor says, improving fraud prevention and delivering an improved customer experience.

“As a mutual insurer, our guiding objective is to stand up for our members and deliver continuously excellent customer service,” comments Paul Branch, Head of Claims, NFU Mutual. “An important part of this is protecting our organization and our members from fraud and other challenges facing the industry. By partnering with FRISS, we can streamline our processes, reduce fraud risk, and provide a faster and more efficient service to our customers.”

Jeroen Morrenhof, CEO, FRISS.

Better Protected Insurance Industry Globally

“We are thrilled to be working with NFU Mutual, one of the most respected insurers in the U.K.,” comments Jeroen Morrenhof, CEO and Co-Founder, FRISS. “By automating trust throughout their policy and claim lifecycle, NFU Mutual is taking a significant step towards creating a better protected insurance industry worldwide. At FRISS, we are committed to helping insurers fight fraud and unnecessary risk while providing an exceptional customer experience. We believe that this partnership is a crucial step towards achieving this goal.”

FRISS characterizes NFU Mutual’s selection of its technology as reflecting the company’s reputation for providing cutting-edge solutions that can deliver tangible benefits to insurers and their customers. By automating trust throughout the policy and claim lifecycle, NFU Mutual is creating a more efficient and secure insurance environment for its customers, the vendor says.

Ruud van Gerwen, Head of Global Marketing, FRISS.

Opening Up the U.K. Market for FRISS

For FRISS, the NFU Mutual relationship is the first in the U.K., and as such likely to open up the market to the vendor. “We’re confident that this will open up the U.K. market for us, because it’s a good reference and we have a considerable pipeline,” comments Ruud van Gerwen, Head of Global Marketing, FRISS, tells Insurance Innovation Reporter. “We’ve been focusing on the U.K. for the past four years, and we believe this engagement will give other carriers we’ve spoken to the confidence to pull the trigger.”

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