NFU Mutual Expands Guidewire Relationship with Core, Data and Digital Products

Already a BillingCenter customer, the rural U.K. insurer has chosen ClaimCenter, DataHub and Claim Portal for Vendors.


(NFU Mutual positions itself as being part of the fabric of U.K. rural life, committed to serving the needs of people who visit, live or work in the countryside. Image: The Hay Wain, John Constable, 1821, National Gallery, London.) 

NFU Mutual (Stratford-upon-Avon, U.K.) has selected Guidewire Software (Foster City, Calif.) core operations, data and analytics, and digital engagement products. Already a Guidewire BillingCenter customer, the rural insurer has chosen Guidewire ClaimCenter, Guidewire DataHub to support its data management and migration needs, and Guidewire’s Claim Portal for Vendors to support and accelerate its digital strategy, enabling its network of repair vendors to be more connected to the claims process, according to a Guidewire statement.

Matthew Scott, Chief Claims Manager, NFU Mutual.

Matthew Scott, Chief Claims Manager, NFU Mutual.

“At NFU Mutual, treating our customers properly is ingrained in our culture and we have an enviable reputation for our claims service,” comments Matthew Scott, chief claims manager, NFU Mutual. “That said, we can’t rest on our laurels. ClaimCenter will enable us to further improve upon the already great service we offer and provide an outstanding customer experience.”

Guidewire reports that ClaimCenter will help NFU Mutual to:

  • Remove repetitive manual tasks, freeing up time for value-added work;
  • Better segment claims, and consolidate claims data and reporting;
  • Attain a transparent view of claim progress for claims handlers and our agents, with the potential to extend this to members in the future, and
  • Create a platform for future digital development.

“ClaimCenter has a proven track record of successful deployments and upgrades which will help us to keep abreast of changes,” NFU’s Scott adds. “The system also has capabilities that will enable us to further strengthen our operating model in the future.”

“We are very pleased that NFU Mutual have decided to extend their use of Guidewire technology, having been early supporters of BillingCenter,” comments Keith Stonell, managing director, EMEA, Guidewire Software. “At Guidewire we look forward to working with NFU Mutual to further improve their reputation as one of the leading insurance service providers in the UK, as recognized by the several industry awards they have received already this year.”

NFU Mutual plans to deploy the products across all of its lines of business beginning with motor, and across all distribution channels. The insurer, whose full name is National Farmers Union Mutual Insurance Society Limited offers a range of products, including general insurance, life, pensions, investments and risk management services.  These products and services are delivered through the agency network, as well as through a direct sales and service center. NFU Mutual has over 300 offices located in rural towns and villages throughout the U.K. and positions itself in the market as having become part of the fabric of rural life and being committed to serving the needs of people who visit, live or work in the countryside.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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