(Image source: Newgen.)
Newgen Software (New Delhi/McLean, Va.), a global provider of a digital transformation platform, NewgenONE, announced that it has partnered with Duck Creek Technologies (Boston) to offer insurers a platform that helps connect front-office, middle-office and back-office for seamless flow of information, accelerates application development, and streamlines end-to-end customer journey. The integration between NewgenONE OmniDocs Contextual Content Servicesplatform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes, and policies, according to a Newgen statement.
Rajvinder Kohli, SVP, Newgen Software.
“We believe our innovative solutions are changing the game in the content services space and revolutionizing the way businesses manage content,” comments Rajvinder Kohli, SVP, Newgen Software. “To us, the recent recognition by Forrester as a Leader in The Forrester Wave: Content Platforms, Q1 2023, validates our efforts in providing the best-in-class Enterprise Content Management (ECM) platform to customers.”
“Through this partnership, Newgen and Duck Creek can help insurers in revolutionizing their conventional processes, empowering them to embrace a more customer-focused, digitally-driven, value-centric, and streamlined approach,” Kohli adds.
The Anywhere Enabled Integration of NewgenONE OmniDocs Contextual Content Services platform, available on Duck Creek’s Content Exchange, seamlessly integrates with Duck Creek Policy to offer a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images, according to Newgen. Furthermore, the platform enables content lifecycle management, secure archival, and real-time collaboration for quicker decision-making and improved policy worker’s productivity the vendor says.
Robert Fletcher, Head, Global Solution Partnerships, Duck Creek.
Important Value-Add for Insurers
“Integrating content services into Duck Creek’s full-suite is an important value-add for insurers eager to simplify the complexity of document management and forms creation with a core system,” comments Robert Fletcher, Sr. Partner Manager, Duck Creek Technologies. “Our integration and partnership with Newgen provides the Customer Communications Management (CCM) and ECM capabilities needed in one single solution. We are excited to go to market with this global partnership, especially in North America, Europe, the Middle East and Africa (EMEA), and an emerging market such as India, where Duck Creek is further deepening its presence.”