New Zealand Defence Force Adopts FINEOS Claims for Speed and Efficiency

The FINEOS solution enables the NZDF to deliver comprehensive benefit administration and supporting its rehab planning and management process quickly and efficiently.

(Ships of the NZDF. Source: New Zealand Defence Force.) 

The New Zealand Defence Force (NZDF, Wellington) has deployed FINEOS Claims to support the Veterans Support Service (VSS) system, the workers’ compensation claims and rehab management solution for veterans entitled to support and care under the New Zealand Veterans Support Act. The FINEOS (Dublin) system will manage claims for 15,000 veterans, process $140 million in entitlement payments and approximately 100,000 invoices and reimbursements yearly.

Comprehensive and Configurable

“Our clients are respected veteran service men and women who have experienced injury or illness in service or in theaters of war,” comments Derek Locke, Chief of Staff Joint Defence Services, NZDF. “It is paramount that we provide quality care and achieve the best possible outcomes for them. The FINEOS solution helps us do this by delivering comprehensive benefit administration and by supporting our rehab planning and management process. The FINEOS product is comprehensive and configurable and, combined with the FINEOS agile implementation process, delivers fast and efficiently.”

Michael Kelly, CEO, FINEOS.

Michael Kelly, CEO, FINEOS.

FINEOS describes the implementation as a rapid delivery based on the its agile implementation methodology. The vendor reports that it has built upon the success of this delivery to offer FINEOS Claims FastTrack, which it describes as a rapid, fixed time and effort, out-of-the-box implementation that helps organizations deploy quickly and economically to take early advantage of the extensive capabilities that FINEOS Claims provides.

“We are honored to have been part of this initiative and delighted with the success of this project,” comments Michael Kelly, CEO, FINEOS. “The implementation of FINEOS at NZDF was successfully deployed on time and within budget and the experience has also helped us to continually perfect FINEOS Claims FastTrack.”

FINEOS Claims FastTrack Helps Insurers Realize Benefits Quickly

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment