New Empire Group Deploys INSTANDA for Policy and Billing

The program administrator implemented the solutions within five months for one line of business and plans to extend their use to others in the near future.

(Image source: Shutterstock.)

New Empire Group, a national commercial insurance program administrator based in, Long Beach, N.Y., has deployed implemented INSTANDA’s (London/Hartford) policy administration and billing solutions. INSTANDA’s solutions have been implemented to speed the quote-to-bind timeline for New Empire Group agents at a time when the company is experiencing strong demand.

Rob Mackoul, Chief Underwriting Officer, New Empire Group.

New Empire Group offers commercial umbrella insurance with limits between $1-100 million, package insurance for condominiums and community associations, as well as storage tank and site pollution insurance for community associations and apartments.

“INSTANDA’s no-code environment, in particular, sold the offering to us,” comment Rob Mackoul, chief underwriting officer, New Empire Group. “Having the ability to customize and control how things appeared and were built was a significant factor in our selection decision, and the INSTANDA service so far has been excellent. Working with the INSTANDA team remotely during our implementation due to the ongoing pandemic kept us on track. This has been a very positive experience for us so far, and it’s a partnership that we are invested in for the future.”

Greg Murphy, EVP, North America, INSTANDA.

New Empire Group selected INSTANDA in February 2020, according to a vendor statement. The implementation project was delayed by pandemic-related issues, but was then achieved within five months of selection. INSTANDA’s solutions were soft launched in mid-July just five months after selection, the vendor reports. New Empire Group is currently using INSTANDA for a single umbrella program, but plans to utilize the policy and billing software across more lines of business in the near future with the aim of boosting efficiency and speed.

No-Code Environment

“Our no-code environment enables clients, like New Empire Group, to tailor our solutions to their needs,” comments Greg Murphy, CEO, INSTANDA. “Working together, INSTANDA and New Empire Group have tailored the solution to the exact needs of New Empire Group’s users, and there is so much more we can do together. We look forward to working with New Empire Group on a long-term basis.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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