Nautilus Insurance Enhances Customer Relations with Thunderhead ONE Engagement Cloud

The insurer will use the Communicate portion of the solution to create and collaborate on policy documents in an effort to boost agent efficiency while maintaining accuracy.

Nautilus Insurance Group, a Scottsdale, Ariz.-based member of W.R. Berkley Corporation focused on small-to-medium commercial risks with low-to-moderate susceptibility to loss, has selected Thunderhead.com ’s ONE Engagement Cloud communication solution in order to improve productivity and build customer engagement, according to a vendor statement.

Brad Lontz, Nautilus Insurance Group.

Brad Lontz, Nautilus Insurance Group.

“We are only at the beginning of our relationship with Thunderhead.com,” comments Brad Lontz, senior VP and CIO, Nautilus Insurance Group. “The intuitiveness of their ONE Engagement Cloud means the solution can be rolled out to our team effectively, giving them the tools they need to better communicate with our customers.”

ONE Engagement Cloud enables businesses to transform sales and service experiences at customer touch points with contextually relevant, accurate and personalized communications that support long-term customer engagement, according to Thunderhead.com.  The Communicate portion of the solution will be used by Nautilus to create and collaborate on policy documents in an effort to boost agent efficiency while maintaining accuracy, according to the vendor. Thunderhead.com describes Communicate as a flexible, SaaS-based solution that Nautilus will be able to roll out across its external work force via the cloud.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

Leave a Comment

(required)