Nationwide’s Automated Hail Estimating Utilizes Propriety Software and High-Definition Cameras

The service is provided via a mobile unit powered by what the carrier describes as state-of-the-art high-definition cameras and proprietary software.

Nationwide (Columbus, Ohio) has introduced Mobile Hail Estimating to speed automobile hail-related dent repair. The service, which aims to reduce typically long waiting times following hail claims, is provided via a mobile unit powered by what the carrier describes as state-of-the-art high-definition cameras and proprietary software. The unit is transported to claim locations via truck.

“This is a game-changing innovation that could significantly set the standard for how the industry identifies and estimates hail damage,” said Patrick Burnett, Nationwide associate vice president of material damage claims. “Our goal is to make the vehicle repair process as painless as possible by providing our customers with quick, accurate vehicle repair information on their time.”

Nationwide reports that the Mobile Hail Estimating units capabilities result in a number of advantages:

Mobile location: Since the new tool is pulled by a truck and may be set up and operational in almost any environment within a few hours of reaching the site.

Improved accuracy: State-of-the-art cameras quickly and precisely identify size of dents on a panel and extent of damage. The tool can count and differentiate the various sizes (nickel, dime, etc.) and then creates a splatter diagram of the vehicle showing each dent.

Documentation: The information and splatter diagram, which can be compiled into a user-friendly report for customers, can be preserved and compared to any future claim.

Simplicity: Nationwide is working toward system integration, which will allow hail data to feed into its estimating system, mitigating the work associated with taking a report and manually entering damage information into a separate estimating system.

Expedited estimates: Enhanced accuracy in identifying damage means a reduction in supplemental estimates and total reduced time. The actual scanning process takes minutes, and the back-end printouts are available in less than 10 minutes significantly reducing the amount of time and resources necessary to finalize a complete hail estimate.

“We implemented Nationwide Automated Mobile Hail Estimating with the customer in mind,” Burnett adds. “Nationwide’s decision to offer Nationwide Automated Mobile Hail Estimating confirms our commitment to the needs and concerns of our valued customers and improves the Nationwide On Your Side experience.”



Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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