(Image source: CCC.)
Nationwide (Columbus, Ohio) has selected CCC Intelligent Solutions’s (Chicago), CCC Mobile Appraiser Pro, a native app for appraisers designed to accelerate the claims process by driving efficiency and consistency into field inspections. Nationwide is the first auto insurer to activate the solution, for which CCC has announced general availability.
“At Nationwide, it is our strategy to provide customer centered solutions that provide ease, speed and efficiency to the claim experience,” comments Martha Frye, SVP, Personal Lines Claims, Nationwide. “We have been using CCC’s digital tools with our staff for years and wanted to extend access to our field appraisers with CCC Mobile Appraiser Pro. With this tool, our team can enhance speed to claim resolution, improving the overall policyholder experience. We are excited to be first-to-market with Mobile Appraiser Pro.”
The vendor describes CCC Mobile Appraiser Pro as helping field appraisers make repair and total loss determinations on-the-spot. The app is designed to guide the collection of supporting photos and easily connect to CCC’s AI-powered estimating and valuation tools to speed and simplify the assessment process.
“With CCC Mobile Appraiser Pro, we are equipping Nationwide field appraisers with the necessary tools to operate more holistically and efficiently outside of their four walls,” comments Barrett Callaghan, EVP, Markets and Customer Experience, CCC. “We are excited to bring CCC Mobile Appraiser Pro to market, creating more digitally productive and intuitive experiences for our customers.”
Advancing Straight-Through Processing
Shivani Govil, Chief Product Officer, CCC, characterizes CCC Mobile Appraiser Pro as the latest tool working in support of the industry’s drive for transformation, digitally enabling every journey, and connecting important touch points to the broader network. “With every new tool and innovation, we’re advancing straight-through processing that can help our customers achieve greater efficiencies while expediting and improving experiences for policyholders eager to get on with their lives following an accident,” she says.