Nations Insurance Drives Retention with One, Inc. Payments and Communications Solutions

The carrier will use the vendor’s ProcessOne solution to manage its payment processing and daily cash reconciliation, and the vendor’s ContactOne to increase policy retention via automated calling and messaging.

(Nations Insurance homepage.)

Nations Insurance Company, an Anaheim, Calif.-based P&C underwriter of low-cost auto insurance products has selected One, Inc. (Sacramento) solutions in in order to drive retention though improved customer service. The carrier will use the vendor’s ProcessOne solution to manage its payment processing and daily cash reconciliation, and the vendor’s ContactOne to increase policy retention via automated calling and messaging.

“Nations Insurance is committed to being the most customer-focused personal automobile provider in the industry,” said Elias Assaf, President, Nations Insurance Company. “The addition of ProcessOne and ContactOne and their integration to our existing systems and workflow will enable us to improve processes and customer service. That’s what made ProcessOne and ContactOne the right choice for us.”

Seamless Integration

The insurer will use One, Inc.’s payment software to automate its billing and payment processes, enabling the rollout of specialty personal automobile programs. ProcessOne and ContactOne will be integrated into Nations Insurance’s existing policy administration system, Insuresoft’s Diamond software, streamlining workflow for staff. Additionally, ProcessOne and ContactOne will be seamlessly integrated into the carrier’s existing payment portal.

The benefits of integrating the One, Inc. solutions into Nations Insurance’s technology environment will enable the carrier to achieve the following, according to the vendor:

  • Improve the overall billing experience for customers through real-time payment posting and multidevice accessibility to policy and payment information;
  • Offer policyholder the added convenience of automated notification of cancellation, non-renewal, or other policy events, via voice, text, or email;
  • Establish a higher level of employee efficiency and a significant reduction in expenses through automated payment processing and routing;
  • Reduce the complexity and cost of PCI compliance, eliminating data security concerns.

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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