National Indemnity Selects Guidewire Claims Core System and Portals

Adoption of ClaimCenter and Claim Portal for Policyholders, Agents and Vendors, will enable NICO to enhance operational efficiencies and customer service capabilities.

(Downtown Omaha. Photo credit: Skinzfan23.)

National Indemnity Company (NICO; Omaha, Neb.), has selected Guidewire Software’s Guidewire ClaimCenter and Business Intelligence for ClaimCenter as its new claims management and analytics systems. The company also selected Guidewire Claim Portal for Policyholders, Claim Portal for Agents, and Claim Portal for Vendors as its new customer-, agent-, and vendor-facing portals for claims functions.

Tracy Gulden, VP, National Indemnity.

Tracy Gulden, VP, National Indemnity.

Guidewire reports that its core and digital products will replace NICO’s legacy claims management system and supply the insurer with new capabilities to help it more efficiently and effectively deliver on its service commitments to clients, agents, and vendors. NICO is implementing the products for its commercial lines of business in all states in which it operates, according to a vendor statement.

“We are impressed with ClaimCenter’s out-of-the-box functionality, flexibility, and configurability, and confident that the system will provide the functionality and performance we need,” comments Tracy Gulden, VP, NICO. “Guidewire’s product maturity, market share, and track record of successful implementations were also attractive to us.”

Guidewire describes the benefits of its core and digital claims products as enabling NICO to do the following:

  • Leverage industry claims management best practices to obtain better visibility into claims handling operations through robust business rules and workflow capabilities;
  • Improve operational efficiencies, enhance data and analytics, and reduce overall costs by standardizing on a modern software technology platform that offers comprehensive out-of-the-box capabilities; and
  • Empower policyholders, agents, and vendors with self-service claim functionality.

“We welcome NICO as a ClaimCenter and Claim Portal customer,” comments Ken Shapiro, group vice president, Americas Sales, Guidewire Software. “We look forward to helping NICO adapt and succeed in its journey to enhance its user experience capabilities.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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