Mutual Benefit Migrates All Core Systems to Duck Creek OnDemand

The carrier is partnering with Larsen & Toubro Infotech for this business transformation initiative, with a plan for all three organizations to work closely together.

(Image credit: Michael James Kaucher.)

Mutual Benefit Group (MBG), a property/casualty insurer in Pennsylvania and Maryland and longtime customer of Duck Creek (Boston), has chosen to migrate its existing on-premises instance of the Duck Creek Suite to Duck Creek OnDemand, the provider’s SaaS solution for the property/casualty insurance industry. Having previously migrated Duck Creek Claims to Duck Creek OnDemand, MBG CIO Adam Solomon saw the benefits immediately and made the decision to carry out the same process for all of its core insurance technologies, according to a vendor statement. Duck Creek reports that the carrier is partnering with Larsen & Toubro Infotech (LTI) for this business transformation initiative, with a plan for all three organizations to work closely together throughout the process.

Adam Solomon, CIO, Mutual Benefit Group.

MGB’s decision to migrate its remaining on-premise core systems to SaaS was driven by a decision to adopt an operating model that lets them shift more resources to direct support of agents and policyholders, according to the Duck Creek statement. A regional carrier in a market saturated by the large national carriers, MBG saw the move to SaaS as an opportunity to use technology to help level the playing field and deliver exceptional customer experiences.

Transformative Step

“Moving the rest of our systems to a cloud-native, continuously updated, highly-secure system is a transformative step in our journey to a model that will ensure we remain meaningful and competitive in our marketplace,” comments Adam Solomon, CIO, Mutual Benefit Group. “Our team, along with LTI and Duck Creek, adopted a test-and-learn approach, and we intend to regularly update the system and take advantage of new features as they become available.”

This approach will not only modernize MBG’s customer and agent relationships and transaction capability, but also involves the adoption a new target operating model that fundamentally changes the carrier’s business, according to Solomon. “Significant innovation is required to achieve this goal; through the process, MBG is establishing and adopting a new standard for insurance operations that will give us long-term viability in an ever-changing digital world,” he says.

Sanjay Jalona, CEO & Managing Director, LTI.

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, which the vendor describes as providing all services, support, and computing resources carriers need. “By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it,” the vendor says.

“This transformation will enable Mutual Benefit Group to be among the most agile and responsive partners to its employees, agents, and policyholders,” comments Sanjay Jalona, CEO & Managing Director, LTI, a Premier Systems Integrator partner of Duck Creek. “We are proud of this groundbreaking partnership with MBG and Duck Creek that will optimize operational costs and result in profitable growth, both now and in the future.”

Mike Jackowski, CEO, Duck Creek Technologies.

Current on the Latest Technologies

“We are honored that Mutual Benefit Group has seen the value of Duck Creek OnDemand so quickly and made such a transformative decision to move the remainder of their full Duck Creek Suite to our evergreen SaaS solution,” comments Michael Jackowski, CEO of Duck Creek Technologies. “Duck Creek OnDemand keeps MBG current on the latest technologies and offers a significant paradigm shift, one we believe will have a tremendous impact.”

“Plus, partnering with LTI on this project was a great choice,” Jackowski adds. “They enjoy an excellent reputation in our industry, and represent exactly the type of domain knowledge, commitment to customer success, and industry focus that we value in a successful implementation partner.”

Mutual Benefit Group Completes Transition to Duck Creek Claims SaaS Option

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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