Mutual Benefit Group Completes Transition to Duck Creek Claims SaaS Option

The insurer expects to level the competitive playing field through increased efficiency in claims processing, system performance, and customer experience via Duck Creek OnDemand.

(Gettysburg, Pa. Image credit: Dan Urban.)

Mutual Benefit Group (MBG; Huntingdon, Pa.), a regional property/casualty insurer providing home, auto, and commercial insurance, has migrated its on-premises instance of Duck Creek Claims to Duck Creek OnDemand, the vendor’s SaaS solution for the property/casualty insurance industry. As part of a broader cloud strategy for its business, the carrier’s decision to migrate to Duck Creek OnDemand was driven by a desire for a better operating model that will allow it to shift more resources to direct support of their agents and policyholders, according to a Duck Creek statement. MBG announced its decision to move Duck Creek Claims to Duck Creek on Demand in Sept. 2018.

Adam Solomon, CIO, Mutual Benefit Group.

A regional carrier in a market saturated by the largest players in the industry, MBG saw moving from on-premise to SaaS as an opportunity to use technology to help level the playing field.

“Moving to a cloud-native, continuously updated, highly secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace,” comments Adam Solomon, CIO, Mutual Benefit Group. “Our team is adopting a test-and-learn approach, and we intend to regularly update the system and take advantage of new features as they become available. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.”

Embracing the Many Benefits

“We are honored to continue to partner with Mutual Benefit Group on their digital transformation initiatives, and especially to see them fully embracing the many benefits of Duck Creek OnDemand as they partner with us to drive a new paradigm with our SaaS model for Duck Creek Claims,” comments Bill Bond, CTO, Duck Creek Technologies. “Duck Creek OnDemand keeps MBG current on the latest technologies and offers a significant improvement in their overall security stance, leveraging Duck Creek’s SOC I/II compliance and the overall security practices inherent to OnDemand. We appreciate their continued confidence as they move further into the evolving world of digital insurance.”

Mutual Benefit Group Seeks Benefits of SaaS with Duck Creek Claims OnDemand

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment