Mutual Benefit Consolidates Claims Processing on Accenture Duck Creek

The carrier now processes 13 lines of business on a system already supporting its personal and commercial auto lines and integrated with Duck Creek Policy.

(Image source: Mutual Benefit Group.)

Mutual Benefit Group (Huntingdon, Pa.) has deployed Accenture Duck Creek claims software to consolidate 13 lines of business on a system already supporting the carrier’s personal and commercial auto lines. The resulting single platform will streamline operations and reduce costs associated with maintaining dual systems, as well as improve response time to customer inquiries throughout the claims process, according to Accenture (Dublin/New York).

The unified system allows the seamless transfer of information between underwriting and claims administration, enabling Mutual Benefit to enhance the service provided to customers in Pennsylvania and Maryland, the two states in which the carrier operates, an Accenture statement says. The claims software supports end-to-end claims management and is fully integrated with Mutual Benefit’s existing Duck Creek Policy system.

(Related: Progressive Adopts Accenture Duck Creek as Growth Platform for Commercial Lines)

“Assisting our customers in their time of need remains our top priority and consolidating systems onto one platform will enable us to continue delivering the exceptional service needed throughout the claims process,” comments Mark Russell, VP, claims, Mutual Benefit Group. “The functionality of the integrated Duck Creek platform will help us leverage digital technology that makes it easier to interact with customers and realize operational efficiencies that impact our service and growth strategies.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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