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Mutual Benefit Group (MGB; Huntingdon, Pa.), a longtime Duck Creek Technologies (Boston) customer, has chosen the vendor’s SaaS solution Duck Creek Distribution Management to enhance agency management, data and compensation capabilities.
Duck Creek says the distribution management solution will provide the auto, home and business commercial lines insurer with an improved agent experience and an increased level of customer engagement. Mutual Benefit Group maintains a strong and consistent customer focus by employing a people-centric workforce that is committed to meeting the needs of its policyholders with care and compassion.
“Mutual Benefit Group prides itself on the strength of its relationships and their support of the independent agent network is a key part of delivering excellence for its policyholders,” comments Eugene Van Biert, Chief Operating Officer at Duck Creek Technologies. “Similar to the insurer, we are focused on creating an ease of doing business that delivers technical comfort and enables our users to feel supported throughout the customer lifecycle. The strong relationship that Duck Creek has cultivated with Mutual Benefit Group over time has positioned us to work collaboratively with one another and help the insurer achieve its distribution management goals.”
“Our interactions with our agents will be bolstered by streamlining our agency contact using the collaborative tools offered by Duck Creek,” says Heather Crayosky, Marketing Operations Supervisor, Mutual Benefit Group. “We are excited to bring our agency and marketing data to this cloud-hosted solution and we believe the technology will help us build strong relationships with existing and potential customers.”