Mutual Assurance Society of Virginia Deploys Guidewire InsuranceNow

The implementation supports improved customer service and increases operational efficiency, with Guidewire’s core system in the cloud.

(Image source: Mutual Assurance Society homepage.)

Mutual Assurance Society of Virginia (Richmond), Virginia’s oldest Property and Casualty (P&C) insurance company, has successfully implemented Guidewire Software’s (San Mateo, Calif.) InsuranceNow to modernize the way it operates for business growth. The company implemented InsuranceNow for its homeowners, dwelling fire/property, and umbrella lines of business in the state of Virginia.

Jeffrey S. Wrobel, Sr., president and CEO, Mutual Assurance Society of Virginia.

“We selected InsuranceNow because we needed a cohesive, comprehensive system to increase our customer service levels and accommodate our future needs,” comments Jeff Wrobel, president and CEO, Mutual Assurance Society. “We have seen improved customer service by enabling our members to interact with us more quickly and efficiently, and in a much more complete and thorough manner.”

“It’s nice to be on a modern core system in the cloud, with Guidewire managing the maintenance and updates, so we can focus on our core competency: providing our policyholders with the very best insurance and service we can offer,” comments Jon Sisk, VP, Information Technologies, Mutual Assurance Society. “We sleep better at night knowing that Guidewire is hosting the system.”

Core Platform as a Cloud Service

“We are grateful for our partnership and collaboration and congratulate Mutual Assurance Society on its successful InsuranceNow implementation,” comments David Burns, VP, Professional Services, InsuranceNow, Guidewire Software. “We are thrilled that InsuranceNow is providing Mutual Assurance Society with a value-based P&C core platform as a cloud service to continue its mission of providing members with quality insurance protection at a reasonable cost.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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