(Virginia State Capitol in Richmond, home of Mutual Assurance. Photo credit: Varmin.)
Mutual Assurance Society of Virginia (Richmond, Va.) ISCS’s (San Jose, Calif.) cloud-based enterprise suite, SurePower Innovation, to replace a 40-year-old legacy core administration system and achieve higher levels of customer service and greater product speed-to-market, according to a vendor statement. The residential property insurer will deploy the system as a complete, managed SaaS solution via ISCS’s SurePackage deployment option.
“For 222 years, Mutual Assurance Society of Virginia has set itself apart from other insurance companies by offering its member policyholders exceptional insurance protection accompanied by unmatched levels of customer service,” comments Jeff Wrobel, president and CEO for Mutual Assurance. “Implementing the SurePower Innovation suite gives us the opportunity to build on our past by offering our member policyholders and agent partners even better service through a modern online experience and more efficient service requests.”
Mutual Assurance’s goals for the modernization initiative include eliminating the costs associated with maintaining and modifying its legacy system, eliminating risk, improving internal efficiency and enhancing customer experience over multiple policyholder touchpoints, the vendor reports. The ISCS SurePackage deployment option will also benefit the carrier in terms of scalability in its capacity to respond to policyholder needs during catastrophe events.
ISCS describes SurePower Innovation as a modern technology platform on which insurers can automate much more than core (policy, billing and claims), including reinsurance, business intelligence, insurance accounting, payables, document management, producer/commission management, and agent/consumer portals. The vendor touts what it calls the highly-scalable, configurable nature of SurePower Innovation as delivering increased agility and enhanced business continuity/disaster recovery capabilities when the suite, or its components, are delivered as a complete managed SaaS solution via ISCS’s SurePackage deployment option.
“SurePower Innovation has had a significant impact on our existing customers’ working environment, end user experience and ability to do business,” comments Andy Scurto, president, ISCS. “We are so pleased to have Mutual Assurance join the ISCS family and look forward to the technology and process transformation that is to come.”
Established in 1794, Mutual Assurance specializes in residential property insurance, including fire and allied lines, homeowners, inland marine and personal umbrella liability insurance.