Munich Re Automation Solutions Launches SARA Interview Screens Module 

SARA Interview Screens are designed to  streamline the customer experience and accelerate insurers’ operational processes.

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Munich Re Automation Solutions, (Dublin), a provider of automated underwriting and analytics solutions to the life insurance industry, has launched  new module Interview Screens for its automated underwriting point of sale solution, SARA.

Alby van Wyk, Chief Commercial Officer, Munich Re Automation Solutions.

 Described by the vendor as lightweight and flexible, SARA Interview Screens adopt the visual experience and user interface of the insurer’s own brand, providing applicants with a seamless journey through the underwriting process.  

“SARA Interview Screens streamline the initial phase of the insurance application process,” comments Alby Van Wyk, Chief Commercial Officer, Munich Re Automation Solutions. “The client system now seamlessly transitions to our underwriting engine, which expertly handles the Screens. This approach accelerates projects by reducing overall effort and time, making it an ideal solution for customers with time or resource constraints who seek configurable out-of-the-box application interfaces.”

“We are excited to add Interview Screens to our successful automated underwriting solution at the point of sale (SARA),” comments Alberto Abalo, CEO, Southern Europe and Latin America, Munich Re Life and Health. “We are very conscious of the digital transformation stress that IT resources are under in insurance companies, so Screens can now help without changing the visual experience and user interface.”

Alberto Abalo, CEO, Southern Europe and Latin America, Munich Re Life and Health.

“SARA already gives our clients a very profound set of rules for underwriting life and health insurance,” Abalo continues. “It is up to date with the latest medical advances, can underwrite more than 90 per cent of the applications in less than two minutes, while at the same time understanding underwriting data to offer a personalized experience. I am sure that Screens will make it even easier for our clients to enjoy our solution.”

Significant Leap Forward in Digital Underwriting Technology

The Interview Screens engage the underwriting engine, guiding question presentation and prompting user interactions. Initially, as applicants answer a set of interview questions based on their profile, the underwriting engine leverages the predefined SARA rules and questionnaires to determine whether to employ reflexive questions or if an underwriting action should be applied as a result of a disclosure, a Munich Re Automation Solutions statement says. Once all questions are answered, a comprehensive summary screen displays all entered information, which reverts to the underwriting engine for final decision-making.

Munich Re Automation Solutions asserts that SARA Interview Screens represent a significant leap forward in digital underwriting technology, equipping insurers with a comprehensive, efficient solution for policy application processing. This vendor says the new offering advances its  mission to reinvent the consumer’s experience of insurance through innovative technology.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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