MRM Consortium Implements TCS Unemployment Insurance System

Mississippi began implementation of the UI solution prior to the formation of the consortium, while the states of Maine and Rhode Island plan to adopt the solution in the near future.

(The magnolia, state flower of Mississippi, lead party of the MRM consortium. Photo credit: Josep Renalias.)

The Mississippi, Rhode Island and Maine (MRM) Consortium has implemented the Unemployment Insurance (UI) Application for Benefits, developed by Tata Consultancy Services (TCS, New York and Mumbai) for the State of Mississippi. The vendor reports that Mississippi began implementation of the UI solution prior to the formation of the consortium, while the states of Maine and Rhode Island plan to adopt the solution in the near future..)

“The successful launch of the TCS-developed UI multi-tenant application in  Mississippi demonstrates that the MRM Consortium continues to move forward,” comments Mark Henry, Executive Director, Mississippi Department of Employment Security. “We are pleased that Mississippi is the first state to launch such an application, and we look forward to the deployment in Rhode Island and Maine next year. This success certainly required extensive team work and coordination by all the partners, and is an example of what we can achieve together.”

Tanmoy Chakrabarty, Global Head, Government Industry Solutions Unit, TCS.

Tanmoy Chakrabarty, Global Head, Government Industry Solutions Unit, TCS.

The U.S. Department of Labor has pushed for states to upgrade their legacy UI systems, and has supported multistate consortia as a mechanism for joint modernization efforts. Having already advanced in its modernization efforts, The Mississippi Department of Employment Security (MDES), joined with Maine and Rhode Island to form the MRM Consortium and develop UI modernization applications to reduce long term maintenance and support costs. MDES selected TCS to build a UI application that consolidated data and business processes into a single, secure and accessible environment with core and state specific components.

Robust and Highly Scalable Platform

TCS describes developed solution as a robust and highly scalable platform with the ability to easily control multiple functional requirements, such as support for online claims processing, adjudication, appeals, and extensive tracking of all claims and payments. The solution, which plays a key role in the MRM Consortium’s digital strategy, according to TCS, also includes an enhanced mobile app that provides easy access for claimants to file weekly certifications with work search details. The solution will serve a strong foundation for future modernization, offering greater flexibility, shared maintenance cost and ease-of-use, and the ability to move towards cloud based systems in the near future, the vendor asserts.

“TCS is delighted to partner with the MRM Consortium to pioneer this robust multi-state Unemployment Insurance modernization,” comments Tanmoy Chakrabarty, Global Head, Government Industry Solutions Unit, TCS. “We believe this will be a harbinger for many other U.S. states to enhance their systems and fast-track improved service delivery to their stakeholders.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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