MPS Seeks Global Efficiency, Member Satisfaction from Sapiens IDIT Implementation

The London-based provider of general insurance products to healthcare professionals anticipates enhanced process efficiency, reduced expenses for case handling, increased member satisfaction, and improved visibility and control, according to a vendor statement.

(Statue of William George Frederick Cavendish Bentick at Cavendish Square, location of MPS headquarters. Photo credit: Chemical Engineer.)

Medical Protection Society (MPS, London) has selected the Sapiens IDIT software suite as its new membership system. MPS, a provider of general insurance products to healthcare professionals, expects the implementation of the IDIT suite to result in enhanced process efficiency, reduced expenses for case handling, increased member satisfaction, and improved visibility and control, according to a vendor statement.

Dan Bown, Executive Director, Medical Protection Society.

Dan Bown, Executive Director, Medical Protection Society.

“As a not-for-profit membership organization, we exist purely for the benefit of our members. We chose the IDIT suite to update our membership system and enable us to continue to provide world-class service to over 300,000 members worldwide,” comments Dan Bown, MPS’ executive director of operations and chair of the company’s Transformation Steering Committee.

Adopt vs. Adapt

The size and global geographic spread of MPS, as well as its mission to provide advice, education and support for its members around the world, requires an extremely efficient processing environment, according to the Sapiens statement. The vendor reports that the extensive functionality of IDIT made it easy for MPS to simply adopt the system rather than substantially adapting the system to its functional needs and workflow preferences. As a result, MPS can get the system up-and-running sooner and enjoy a lower overall cost of ownership, Sapiens says.

“Our selection of Sapiens was based not only on the quality of the IDIT offering, but also on the reputation of the Sapiens team and their delivery track record,” MPS’ Bown adds. “During the evaluation effort we spent a good deal of time with a number of Sapiens’ clients in the UK to learn about their experiences, which reaffirmed our positive impression of the company. Sapiens IDIT meets our current needs, while also providing us with a solution for the future.”

(Related: Sapiens to Integrate SAP BI and Analytics into Core Insurance Suite)

MPS is Sapiens’ fourth general insurance customer in the U.K., notes Gary Sherne, president of the vendor’s General Insurance and Reinsurance division. “Sapiens’ and MPS’ implementation philosophies closely align—we believe that a system should be a good fit for a client out-of-the-box and provide quick value, without the need for extensive customization,” Sherne comments. “This ‘adopt vs. adapt’ approach is proving to be a valuable differentiator for Sapiens.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

Leave a Comment

(required)