MPS Chooses Accenture as Consulting Partner for Member Experience Transformation

Accenture will work with software vendors Sapiens and Avenade, which supply a new membership system and new CRM platform, respectively.

(City Hall of London, home to MPS. Credit: Garry Knight.)

Medical Protection Society (MPS, London), a global mutual protection organization for medical professionals,  has selected Accenture (New York) to provide consulting and systems integration services to improve the experience it provides its more than 300,000 members. Accenture will work with software vendors Sapiens (Holon, Israel), which is providing a new membership system, and Avenade (Seattle), which will supply MPS’s new CRM platform.

Dan Bown, Executive Director, Medical Protection Society.

Dan Bown, Executive Director, Medical Protection Society.

“To continue to provide world-class service to members, we are revamping our membership system and enhancing how we develop and deliver our products,” comments Dan Bown, executive director of Operations, MPS. “We chose Accenture to lead on this programm to ensure we continue to provide excellent service to our growing membership.”

(Related: MPS Seeks Global Efficiency, Member Satisfaction from Sapiens IDIT Implementation)

“The digital revolution has changed the way customers prefer to interact with service providers, driving companies to become more digital and agile,” comments Max Richter, a managing director in Accenture’s Financial Services operating group.  “The industry today has access to better tools and more innovative technologies than ever before, and companies need to use these tools to create products and services that are more tailored to their customers’ needs. We are excited to help MPS improve its service to members.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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