Mountain West Modernizes Payments and Policyholder Engagement with One Inc

The carrier selected the PremiumPay platform to transform inbound payments and modernize customer engagement infrastructure.

(Image credit: John Jennings/Unsplash.)

Mountain West Farm Bureau (Laramie, Wyo.), a regional multi-line property/casualty insurance company, serving the needs of individuals, families, farms and ranches, and businesses throughout Wyoming and Montana, has selected One Inc’s (Folsom, Calif.) PremiumPay platform to transform its inbound payments process. Mountain West’s selection of One Inc’s technology will also modernize the carrier’s customer engagement infrastructure, delivering a more efficient and reactive payments process by implementing One Inc’s insured portal, modal window and interactive voice response technology, according to a vendor statement.

Ian Drysdale, CEO, One Inc.

Mountain West’s selection of One Inc’s PremiumPay is the latest step in its digital transformation strategy, which includes the company upgrading to Majesco’s (Morristown, N.J.) cloud offering of Majesco Policy for P&C,  Majesco CloudInsurer, announced earlier this month. Integration One Inc’s technology will take place using the vendor’s recently announced implementation of Guidewire Cloud, a pairing that will increase employee efficiency by streamlining workflow and automation and elevate the overall experience for agents and customers, according to the vendor statement.

“A successful digital transformation strategy begins with strong underlying infrastructure—and we have strong conviction that the integration of One Inc and Guidewire Cloud’s software-enabled services will provide us a roadmap to direct and inform our future technology investments,” says Tim Hays, VP, IT, Mountain West. “We are cognizant that our Farm Bureau policyholders demand a 21st century, technology-enabled approach to efficiently process payments and related workflow, and therefore we’re also thrilled that One Inc is more than just a groundbreaking payments platform — it truly offers an innovative approach to customer engagement.”

Greater Flexibility for Customers

“It is refreshing to see Mountain West not only fully embrace innovation, but take a swift, comprehensive approach to doing so by purposely selecting two top InsurTech platforms with deep integration capabilities,” comments Ian Drysdale, CEO, One Inc. “We are thrilled to have Mountain West’s vote of confidence in our PremiumPay platform as the company continues to pursue greater flexibility for its customers and control over its bottom-line.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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