Motorists Insurance Signs Multi-Year Software Deal with Enservio

The contract, which covers licensing of the vendor’s ContentsExpress self-service contents management solution and ancillary onsite inventory and valuation services, builds on an existing relationship.

(Image source: Subaru.)

The Motorists Insurance Group (Columbus, Ohio) has signed a multi-year contract to license Enservio, Inc.’s (Needham, Mass.) ContentsExpress self-service contents management solution and ancillary onsite inventory and valuation services.

Teresa King, VP and Chief Claims Officer, Motorists Insurance Group.

Teresa King, VP and Chief Claims Officer, Motorists Insurance Group.

“As a long-standing partner, Enservio shares our values to protect our policyholders’ way of life. ContentsExpress will lead to a superior customer experience and satisfy our policyholders’ high expectations for fast and accurate settlements,” comments Teresa King, VP and Chief Claims Officer, Motorists Insurance Group.

Enservio describes ContentsExpress as a proprietary, cloud-based SaaS application aimed at making managing contents for property claims easy and efficient. Claim managers using the solution receive real-time actionable data on their claims program giving them the business intelligence needed to maximize their output and drive customer satisfaction, the vendor asserts. The system’s TrueLKQ product search engine and AutoLKQ match technology automatically provides like, kind and quality (LKQ) item matches from a contents database comprising 15 million products with pricing data updated daily. According to Enservio combination of search and match technology improves efficiencies while streamlining the entire contents management process.

Long and Successful Relationship

“We’ve been fortunate to share a long and successful relationship with Motorists Insurance providing them with our best-in-class contents inventory and valuation services,” comments Rob Chase, Co-CEO & Chief Customer Officer, Enservio. “ContentsExpress will further benefit Motorists giving their claims professionals the tools they need to easily and efficiently manage property contents leading to fast, accurate claim settlements and enhanced policyholder satisfaction.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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