(Bonnie Chong, EVP, Moder. Source: Anthony & Sylvan Pools.)
Moder (Fort Lauderdale) has appointed Bonnie Chong as Executive Vice President, AI and Shared Services, a newly created role that will lead the company’s strategy to scale AI-enabled, human-in-the-loop operational services across financial services, insurance, and other industries.
Moder currently serves more than 65 clients worldwide and employs over 7,100 people. Known for its operational expertise in financial services, the company is expanding into adjacent sectors where underwriting, compliance, document processing, and customer engagement closely mirror banking workflows.
Chong brings over 20 years of experience in operations transformation, technology leadership, and shared services optimization. She has held roles including CEO, CFO, General Counsel, and Chief Strategy Officer at organizations with annual revenues ranging from $100 million to $5 billion.
Erik Anderson, President and CEO, Moder.
“AI is fundamentally reshaping the way businesses operate,” comments Chong. “What excites me about Moder is our differentiating approach to utilize the latest in AI to support our clients achieve their enterprise objectives and to help us service them better. I’m thrilled to join at a moment when Moder is expanding its proven expertise into banking, insurance, and other industries.”
Next-Gen Shared Services Model
In her new role, Chong will oversee the development of Moder’s next-generation shared services model, including intelligent automation capabilities, AI agents, and configurable industry accelerators designed to automate 60 to 80 percent of high-volume workflows while retaining human oversight and empathy. She will also work closely with Moder’s executive leadership team to shape long-term innovation priorities.
“With the pace of change in the enterprise today, our clients aren’t shopping for more technology—they’re looking to solve business problems,” says Erik Anderson, President and CEO, Moder. “Bonnie brings the rare combination of operational rigor, AI fluency, and shared services leadership needed to help clients modernize at scale. Her leadership will accelerate our expansion and strengthen our ability to deliver for our clients through AI-enabled operations.”