Mobile Insurance Apps: 5 Keys to a Great Customer Experience

With mobile rapidly becoming the most popular channel for insureds to select coverage, obtain discounts, process claims, and pay bills t is more important than ever for all key stakeholders to understand their users and speak the same language of customer experience design.

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Stephen Boucher // Stephen Boucher is an account executive at Global IQX, a provider of AI-driven sales and underwriting solutions for the group insurance industry in the United States and Canada. He writes about emerging technologies, digital transformation and artificial intelligence, offering strategic insights about a rapidly evolving insurance landscape. He can be reached at [email protected].