(Photo credit: Axion23.)
Mitchell International (San Diego), a provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries and a Guidewire Software (Foster City, Calif.) PartnerConnect Solution Partner, has completed the Ready for Guidewire validation process for two new accelerators.)
The Mitchell Consumer Self-Service Accelerators are designed to make it easier for an insurance company using Guidewire ClaimCenter and Guidewire Claim Portal to meet increasing consumer needs for mobile transactions, with a single out-of-the-box implementation of Mitchell’s Mobile First Notice of Loss (FNOL) and Photo-Based Estimating solutions with little-to-no additional integration work, reducing implementation time and effort, according to a joint announcement from the vendor partners.
“The Mitchell Consumer Self-Service Accelerator expands upon Mitchell and Guidewire’s strategic alliance providing advanced, integrated solutions designed to optimize workflows and improve decisions across the end-to-end insurance claims process,” comments Debbie Day, executive VP and general manager, Auto Physical Damage, Mitchell International. “This out-of-the-box solution improves the implementation time for insurers to adopt the latest consumer self-service technologies in the claims workflow.”
Mitchell’s Ready for Guidewire accelerators are designed support insurers by enabling the following, according to the vendors’ description:
- Guided Photo Capture to walk the consumer through the photo submission process to help ensure proper photos are taken;
- Automatic creation of appraisal assignments in both ClaimCenter and Mitchell WorkCenter, including Photo Estimating, allowing for low-touch claims processing; and
- Consumer-provided information from the Mitchell Mobile FNOL workflow automatically available to ClaimCenter as presented in Guidewire Claim Portal.
“We commend Mitchell for preparing the first Ready for Guidewire accelerators for our digital offerings,” comments Ayan Sarkar, VP and business owner, Digital, Guidewire. “This helps our mutual auto insurance customers advance further in being customer-centric and drive self-service and automation. Guidewire and Mitchell are committed to working together to help P&C insurers adapt and succeed in this rapidly changing environment.”
Addressing Workflow Integration Needs
“The Mitchell Consumer Self-Service Accelerators were developed to help insurers remain at the forefront of the claims self-service revolution by addressing workflow integration needs as well as the demands of today’s connected consumer,” said Becky Mattick, director, Global Solution Alliances, Guidewire. “We are pleased to add these accelerators to Guidewire Marketplace to benefit existing and future customers.”
Mitchell now qualifies for the Ready for Guidewire validation mark, which designates that the offerings have been through a rigorous review process that supports readiness for integration with Guidewire InsuranceSuite and Digital products. Customers can download additional information about the Mitchell Accelerators on the Guidewire Marketplace.