Mitchell Introduces AI-Enabled Claims Processing through Claim Genius Collaboration

Carriers can now use Mitchell Intelligent Estimating with Claim Genius computer vision algorithms, automatically producing partial or complete estimates from photos and videos of damaged vehicles.

(Image source: Claim Genius website.)

Mitchell (San Diego), a provider of technology, connectivity and information solutions to the property/casualty claims and collision repair industries, announced that Claim Genius’ artificial intelligence (AI) can now be accessed through the Mitchell Intelligent Open Platform (MIOP). The partnership allows U.S. and Canadian carriers to use Mitchell Intelligent Estimating with Claim Genius computer vision algorithms, automatically producing partial or complete estimates from photos and videos of damaged vehicles.

Raj Pofale, CEO and founder, Claim Genius.

Introduced in 2019, Mitchell characterizes its Intelligent Estimating solution as the industry’s first claims automation solution with a flexible, end-to-end framework that integrates with market-leading AI providers through the MIOP. The solution combines AI with Mitchell’s 75 years of experience, cloud-based technology, intellectual property and data to help improve claims handling efficiency and accuracy.

“As a leader in AI-based auto claims technologies, we are committed to streamlining the appraisal process and to helping reduce claim processing time, increase carrier profitability and revolutionize the claims experience for insurance customers worldwide,” comments Raj Pofale, CEO and founder, Claim Genius. “Through our collaboration with Mitchell, Claim Genius will continue to deliver on this commitment while providing the industry with an innovative, scalable and cost-effective solution for claims automation.”

How It Works

Olivier Baudoux, SVP, Global Product Strategy and AI, Mitchell.

Using Mitchell Intelligent Estimating with Claim Genius AI, photos of damaged vehicles are captured and processed in real time. Mitchell then translates the AI recommendations into information that is specific to the Vehicle Identification Number (VIN), pre-populating part and operation line items on the estimate. By the time the appraiser accesses it, the estimate is already partially or completely written. It can then be reviewed and easily edited, according to a Mitchell statement.

“Mitchell’s open, cloud-based platform gives insurers the ability to create an automated claims experience that meets their needs,” comments Olivier Baudoux, SVP, global product strategy and artificial intelligence, Mitchell. “By teaming up with Claim Genius, customers will enjoy more AI options. This further demonstrates our pledge to ongoing innovation through standardization of the latest AI solutions under the MIOP, a single, easy-to-integrate platform. Mitchell Intelligent Estimating, together with Claim Genius’ AI, will help enable carriers, automakers and multi-shop organizations (MSOs) to increase customer satisfaction, decrease expenses and lower cycle times.”

Claim Genius is the second AI solutions provider to integrate with the MIOP. In January, Mitchell announced its collaboration with Tractable and the two companies shared details of their first joint customer.

Tractable and Mitchell Collaborate on AI-Powered Vehicle Repair Estimating 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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