Mitchell Expands Third Party Liability Solution Suite

The vendor presents what it calls comprehensive solution centered on proprietary Adjuster Workspace that includes new tools for early settlement.

(Image credit: Dollar Photo Club.)

Mitchell International (San Diego), a provider of technology, connectivity and information solutions to the property/casualty claims and collision repair industries has expanded its solution suite for third party auto liability claims, centered on an Adjuster Workspace, designed to help improve outcomes for both represented and unrepresented claims.

Mitchell’s Adjuster Workspace is designed to provide a more streamlined settlement process for claimants and attorneys through what the vendor calls advanced capabilities that automatically highlight key medical details and insights into a claim. According to Mitchell, the Adjuster Workspace’s Services Module helps improve workflows and efficiencies for adjusters by connecting them to nurse and peer review, mailroom and medical coding services all in one portal; the Medical Specials Module provides insights into the medical details of a claim, surfacing key findings to help adjusters improve their negotiation strategy for claimants or their attorneys.

Norman Tyrrell, Senior Director, Product Management, Casualty Solutions, Mitchell International.

“Collecting and analyzing data after an accident is important, but it’s crucial that adjusters know how to effectively use all of that information throughout the claims lifecycle,” comments Norman Tyrrell, senior director of product management, Casualty Solutions, Mitchell International. “In order for an adjuster to successfully negotiate demands, they need to have concise arguments derived from all of the data available. The Mitchell Adjuster Workspace makes this easy by surfacing and simplifying all of the most important information related to the claim.”

Mitchell reports that its expanded Third Party Solution Suite includes the following features:

  • Integrated Adjuster Workspace
  • Investigation and liability
  • Demand processing and management
  • Bill review platform
  • Direct-to-provider negotiation services
  • Nurse review services
  • Injury evaluation
  • Negotiation software
  • Claims Performance Consulting

As a part of the third-party solution suite, Mitchell also released its SmartPrice Solutions Negotiation service, which provides direct-to-provider negotiation services for unrepresented third party claims, which the vendor says helps carriers improve medical spend and boost efficiencies in an area where there aren’t traditional benchmarks or structured repricing processes.

“Unrepresented third-party claims can quietly drive up medical costs for an insurance carrier since most carriers don’t have effective processes in place to handle these types of claims,” comment Monica Zylstra, VP, Service Operations for Mitchell’s Casualty Solutions. “Mitchell’s

SmartPrice Solutions Negotiation Services help our clients stay ahead of their competitors—resulting in improved outcomes in what is often a large area of opportunity for many carriers.”

Mitchell reports that, in the interest of efficiency, it has also integrated the third-party suite, connecting the Adjuster Workspace with its other platforms and services, including its bill review and liability and investigation platforms, direct-to-provider negotiation services and nurse reviewers and medical coders, which the vendor says streamlines an often disparate and complex process for adjusters.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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