Mitchell Expands Support for EVs Through Agreement with OEM Rivian

Enhancements to Mitchell Cloud Estimating include features that directly address the design and construction differences between EVs and internal combustion engine-powered automobiles.

(Mitchell employees collect 3D measurements and scans on the Rivian R1T at the company’s Technical Research Center in San Diego. Source: Mitchell.)

Mitchell (San Diego), an Enlyte company, has announced that it is the first collision industry information provider to sign a data licensing agreement with electric vehicle (EV) manufacturer Rivian (Irvine, Calif.). The agreement will allow auto insurers and collision repairers using Mitchell Cloud Estimating and Mitchell Cloud Estimating TruckMax to write damage appraisals and access repair procedures for the OEM’s full line-up of passenger and commercial vehicles: the R1T, R1S and Electric Delivery Van (EDV).

Rivian, which delivered its first electric vehicles in 2021, has ramped production aggressively throughout 2022 onwards. As of Q1 2023, Rivian has manufactured more than 34,000 passenger and commercial vehicles and looks to significantly increase production again through the remainder of the year. These vehicles will be delivered to the U.S., Canada and Europe.

Brandon Chittenden, Manager, Collision Data and Industry Relations, Rivian.

“Rivian is committed to supporting our passionate, adventurous owners and customers throughout the vehicle lifecycle,” comments Brandon Chittenden, Manager, Collision Data and Industry Relations, Rivian. “Unfortunately, this may occasionally include a collision event. We are eager to make Rivian’s data available in Mitchell’s collision estimating database. This is a crucial step in helping insurance carriers and repairers restore our vehicles to pre-accident integrity and get our customers back on their adventures quickly.”

A joint statement from the companies notes that the agreement between the firms comes as EVs rapidly gain market share on their internal combustion engine (ICE) counterparts. While total new vehicle sales fell 8 percent in 2022, EV sales grew 65 percent and topped 800,000 units for the first time ever, according to Kelley Blue Book. In the U.S., 5.8 percent of new cars purchased were EVs, surpassing a 5 percent tipping point popularly thought of in the industry as the threshold for the start of mass adoption. In Canada, EV sales grew by more than a third in the first six months of 2022, although overall sales growth is lower than in other regions of the world.

“Increasing EV adoption rates have reinforced the need for accurate data on the latest vehicles along with a technology platform built for battery electric vehicles [BEVs] and their unique design differences,” comments Debbie Day, EVP, general manager, Auto Physical Damage, Mitchell. “Mitchell is meeting this need through expanded EV coverage and enhancements to our cloud-based estimating platform, which are designed to better support accurate and efficient BEV damage appraisals.”

Debbie Day, EVP and general manager, Auto Physical Damage, Mitchell International.

Among the patent-pending, industry-first enhancements to Mitchell Cloud Estimating are features that directly address the design and construction differences between EVs and ICE-powered automobiles. This includes the addition of a BEV-specific data structure, which dynamically updates the user interface—displaying only information relevant to BEVs once the Vehicle Identification Number (VIN) is decoded. With new part categories and data organization, insurers and repairers can easily locate the BEV information they need to complete the collision-damage appraisal. Additionally, Mitchell reports that it has established industry-standard definitions for EV battery capacity and motor size, which appear on the vehicle selection screen and under the vehicle description detail on the printed estimate.

The updates to Mitchell Cloud Estimating were made available to U.S. and Canadian customers in fall 2022 and the first Rivian-authored vehicle data will appear in 2023 in Mitchell TechAdvisor and Mitchell’s estimating solutions.

Mitchell reports that, in total, it has authored data for 168 mild hybrid, hybrid, plug-in hybrid and battery electric vehicles, which represents 3,500 unique configurations.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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