Mitchell Automates Delivery of OEM Repair Procedures Based on Diagnostic Scan Results

The new solution integrates Mitchell’s diagnostic system with OEM repair procedures to streamline vehicle repair workflows.

(Image source: Mitchell Diagnostics page.)

Mitchell (San Diego), a provider of technology, connectivity and information solutions to the property/casualty claims and collision repair industries claims industries, has announced a new integration between its Mitchell Diagnostics scanning system and the OEM repair procedures in Mitchell’s TechAdvisor database. Technicians using Mitchell’s scan tools can now link directly from the diagnostic trouble code (DTC) on a scan report to the corresponding OEM repair procedures. The new feature is found in Mitchell’s Connect platform, which the vendor characterizes as the industry’s only fully cloud-based platform for auto claims and collision repair.

Jack Rozint, VP, Sales and Service, Mitchell International.

This enhanced level of integration provided between the systems gives collision repairers the OEM repair procedures when a given DTC appears, saving them time and providing easy access to information to help facilitate a proper and safe repair, according to a Mitchell statement. “Collision technicians are no longer left wondering how to resolve the DTC following a scan as the integration between Mitchell Diagnostics and Mitchell TechAdvisor instantly delivers the OEM repair procedures necessary to help resolve the issue,” the statement says.

“Prior to this integration, upon completion of the pre-scan, technicians and repair planners often spent hours researching OEM repair information to develop the repair blueprint,” comments Jack Rozint, Vice President, Repair Sales, Auto Physical Damage, Mitchell. “By systematically linking DTCs to OEM repair information in the cloud, Mitchell has simplified the repair workflow dramatically and delivered a best-in-class solution for vehicle diagnostics.”

Combining Appraisal and Repair Workflow Applications with Bosch Scan Tools

Designed specifically for the collision repair and automotive claims process, Mitchell Diagnostics combines appraisal and repair workflow applications with Bosch’s state-of-the-art aftermarket scan tools. This allows collision repairers to quickly and cost-effectively perform in-house scanning, diagnostic repairs and recalibrations for Advanced Driver-Assistance Systems (ADAS). With Mitchell’s TechAdvisor system, repairers have access to a comprehensive database of OEM repair information and procedures that span 30 years.

The vendor says that existing Mitchell Diagnostics customers without a current subscription to the TechAdvisor feature in Mitchell’s Connect platform will receive free access through June 2, 2020. Mitchell and Bosch are also offering a 30-day, no-risk promotion on the MD-350 scan tool that includes a $400 credit after 90 days of use. Interested shops should contact Mitchell for more information.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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