Mitchell Accelerates Total Loss Settlements for Auto Insurers and Policyholders

The vendor has teamed with LossExpress and Claim Toolkit to deliver a total loss valuation solution with integrated loan payoff capabilities and automated tax and fee calculations.

(Image source: Mitchell WorkCenter web page.)

Mitchell (San Diego), a technology and information provider for the property/casualty claim and collision repair industries has announced that its advanced vehicle valuation solution now delivers full lender coverage and automated tax and fee calculations for total loss claims. The vendor says these enhancements are designed to streamline the total loss settlement process for carriers by integrating Mitchell’s WorkCenter platform with market-leading technologies from LossExpress and Claim Toolkit.

Debbie Day, EVP and general manager, Auto Physical Damage, Mitchell International.

“Mitchell is absolutely committed to automating and expediting the claims process for our customers,” comments Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage division. “By joining forces with LossExpress and Claim Toolkit, we can help insurers reduce settlement cycle time—allowing them to provide better, faster and more accurate outcomes to their policyholders.”

Mitchell WorkCenter Total Loss combines the company’s physical damage claims handling solutions with J.D. Power (Troy, Mich.) data analysis and pricing techniques to generate fair market values for vehicles declared a total loss. Integrating the LossExpress technology with WorkCenter Total Loss gives U.S. and Canadian carriers access to the largest active lienholder network and lender coverage for loan payoff amounts, Mitchell asserts. The vendor says it also offers document procurement for all finance, vehicle, and asset types within Mitchell’s cloud-based solution as well as access to electronic lien and title information.

Mark Mitchell, State Physical Damage Manager, Texas Farm Bureau Casualty Insurance Company.

“We collaborate closely with both Mitchell and LossExpress,” comment Mark Mitchell, State Physical Damage Manager, Texas Farm Bureau Casualty Insurance Company. “The integration between the WorkCenter Total Loss and LossExpress solutions is a natural fit for settling total loss claims quickly while meeting our customers’ expectations for an efficient claims experience.”

Through the integrated WorkCenter Total Loss and Claim Toolkit platforms, U.S. insurers have the ability to accurately and automatically calculate state-specific taxes and fees for total loss settlements, Mitchell’s statement says. They can then use WorkCenter Total Loss to export a market value report along with a more detailed breakdown of the applicable taxes and fees for that particular loss vehicle, according to the statement, which adds that automating this process assists carriers in decreasing settlement time and increasing customer satisfaction.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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