Missouri Employers Mutual Deploys Valen Analytics for Claims Triage Solution

Valen’s technology helps the insurer identify claims severity and intervene in a timely fashion to curb losses and improve claimant outcomes.

(Memorial Union, University of Missouri, in Columbia, Mo. Photo credit: Adam Procter.)

Missouri Employers Mutual (MEM; Columbia, Mo.), an insurer specializing in workers’ compensation, has licensed Valen Analytics’ (Denver, a subsidiary of Hartford-based Insurity) ClaimsRight solution to develop a claims model that employs data science and predictive analytics to identify insurance claims with the potential to escalate in severity. The model generates a claims risk score enabling MEM’s claims team to drive the best intervention protocols, with insights that improve decision-making throughout the claims lifecycle, according to a Valen Statement. In 2017, MEM licensed the Predict application of the vendor’s InsureRight Platform, with the aim of empowering its underwriters to make quicker and more informed decisions on risk selection and pricing for new and renewal policies.

Ted Jeffries, Director of Claims, Missouri Employers Mutual.

Through better predictive indicators into potential problematic claims provided by Valen’s technology, the MEM claims team can now ensure efficient handling of claims, better management of anticipated losses, and improved claim outcomes through optimal resource assignment, according to a vendor statement. Valen reports that the solution presents MEM’s claims team with an alternative to reliance on business rules built around triggers that are only accessible well into the development of a claim.

“After successful innovations in underwriting, we were looking to make an impact on the claims side of our business,” comments Ted Jeffries, Director of Claims, MEM. “Our partnership with Valen allows us to equip claims staff with a metric they can use to identify potential high-loss claims early in the life cycle, then add our expertise to make real-time decisions that mitigate losses quickly and effectively.”

Claims and Underwriting Value

“Our extensive background in data, analytics and predictive insights aligns perfectly with MEM’s data-driven vision,” comments Kirstin Marr, President at Valen. “Our collaboration not only ensures effectiveness for their seasoned claims team, but also delivers insights on underwriting that create a feedback cycle for a better-informed end-to-end process.”

Missouri Employers Mutual Seeks Improved Underwriting with Valen Analytics

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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