Millers Mutual Expands Accenture Software Footprint to Improve Efficiency, Service

The Mid-Atlantic P&C carrier has added Accenture Duck Creek Policy and Billing to streamline operational transactions, speed product development and improve service to agents and customer.

Harrisburg, Pa.-based regional P&C company Millers Mutual Group has selected Accenture Duck Creek Policy and Accenture Duck Creek Billing software to streamline operational transactions and create a simplified user experience, enhancing the level of customer service for agents and customers. The vendor reports that it will upgrade the insurer’s core policy administration and billing systems as part of Millers Mutual’s continued technology modernization initiative.

The deal expands an existing relationship with the vendor, involving the insurer’s existing use of Accenture Duck Creek Rating and Accenture Duck Creek Templates to create and price products and for its agent Internet portal. The implementation and integration of Accenture Duck Creek Policy and Billing will allow the insurer to take advantage of its current infrastructure to increase operational efficiencies and improve customer services, according to a vendor statement.

Larry Fortin, CIO, Millers Mutual.

Larry Fortin, CIO, Millers Mutual.

“Accenture’s software has already provided our agents with the ability to quickly and effectively communicate with both the company and customers, resulting in improved customer satisfaction,” comments Larry Fortin, CIO, Millers Mutual Group. “Incorporating Accenture Duck Creek Policy and Billing to our already successful platform is a key part of our long-term strategy of leveraging modern technology for overall process improvement.”

“Millers Mutual is taking a bold step forward with their technology modernization initiative by embarking on this system upgrade,” says Mike Jackowski, global managing director of Accenture Software for P&C Insurance. “Replacing an aging legacy rating engine is smart way for insurers to increase operational efficiencies and reduce costs. This is a terrific demonstration of how our software can be used for an incremental legacy replacement strategy that improves overall business results.”

Millers Mutual serves commercial policyholders in Pennsylvania, Delaware, Maryland, Virginia and Washington, D.C., through a network of independent agents.

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