Metromile Deploys OnBase in the Hyland Cloud

The cloud-based solution and OnBase Ready for Guidewire accelerator will help the pay-per-mile automobile insurer streamline its claims processes.

(Image source: Metromile.)

Metromile, the San Francisco-based pioneer of pay-per-mile car insurance in the U.S., has implemented the Hyland OnBase (Westlake, Ohio) enterprise information platform, hosted in the Hyland Cloud, to automate claims processing. Metromile will integrate OnBase with Guidewire ClaimCenter and Smart Communications, in a best-of-breed, cloud-based solution approach.

Luke Harris, Director, Claims, Metromile.

Luke Harris, Director, Claims, Metromile.

“The OnBase integration for Guidewire ClaimCenter aligns with our contemporary business model and will help us deliver solutions that meet the needs of modern drivers,” comments Luke Harris, director of claims, Metromile. “The enterprise scale and flexibility within OnBase also helps us drive additional efficiencies in areas outside of our claims practice, including human resources and other document-intensive administrative processes.”

Metromile installed OnBase, Guidewire and Smart Communications’ Thunderhead in parallel within its claims practice, using agile methodology, a Hyland source reports. The OnBase integration for Guidewire ClaimCenter helped shorten claims processes from initial claims receipt first notice of loss (FNOL) through resolution and settlement, the vendor says.

Reduced Overall Implementation Timeline and Cost

“Metromile is a growing and innovative startup whose modern systems and smart technology are enhanced by a cloud-based enterprise information platform,” comments Cara McFarlane, global insurance portfolio marketing manager, Hyland. “By implementing OnBase in the cloud and integrating it with Metromile’s other cloud-based platforms, Metromile reduced its overall implementation timeline and costs, and experienced a lower total cost of ownership.”

OnBase hosted in the Hyland Cloud provides the full functionality of an enterprise information platform on mature and secure cloud infrastructure that incorporates enterprise content management (ECM), case management, business process management (BPM), records management, capture, secure file sharing, and integration accelerators with core insurance products such as Guidewire InsuranceSuite, the Hyland source asserts.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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