Metromile Deploys Guidewire ClaimCenter in the Cloud

Metromile has also deployed Guidewire Business Intelligence for ClaimCenter and Smart Communications for customer communications management.

(Metromile customers use the Pulse telematics device to track mileage. Source: Metromile.) 

Metromile, a San Francisco-based mileage-based auto insurer, has deployed Guidewire (Foster City, Calif.) ClaimCenter as its new claims management system. Deployment of the system in the cloud was completed in less than five months, according to the vendor.

Luke Harris, Director, Claims, Metromile.

Luke Harris, Director, Claims, Metromile.

Metromile has also deployed Guidewire Business Intelligence for ClaimCenter and Smart Communications for customer communications management, with these two products being accessed in a hybrid cloud. Metromile is using ClaimCenter in New Jersey, Oregon and Pennsylvania. The company will roll out its claims management process in the rest of the states it currently does business in including California, Illinois, Virginia and Washington. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution and Ready for Guidewire program member.

“As a data and technology company with a groundbreaking pay-per-mile insurance offering, Metromile wants to create fiercely loyal and empowered customers. We can achieve this by partnering with forward-thinking providers like Guidewire,” comments Luke Harris, Director of Claims, Metromile. “Speed-to-market was a critically important business driver for us. We have aggressive plans for competing in the U.S. personal auto insurance market, so we wanted the best technology available. We were impressed with Guidewire’s overall product depth, market share, and focus on customer success.”

Jose Mercado, CTO, Metromile.

Jose Mercado, CTO, Metromile.

Benefits Metromile expects from Guidewire ClaimCenter include the following, from the vendor’s description:

  • Move to a best-in-class software technology platform to enhance the overall claims experience for policyholders;
  • Increase business productivity and overall efficiencies through:
  • Ease of claims handling;
  • Improved cycle time and indemnity payment accuracy;
  • Reduced loss adjustment expense; and
  • Reduce time to value and drive business agility by leveraging cloud technology.

“We were particularly attracted to ClaimCenter’s out-of-the-box readiness including a clean appearance, logical and user-friendly workflow, and robust reporting capabilities,” comments Jose Mercado, CTO, Metromile. “These features have helped us achieve an expedited implementation and are empowering our technology team to leverage claims intelligence for rapid innovation. It is reassuring to be on a platform that is recognized as the insurance industry leader.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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