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MetLife (New York) had expanded its partnership with Sprout.ai (London) to accelerate claims automation across its operations in the U.S., Asia, and Latin America. The insurer aims to accuracy, speed and the overall customer experience. MetLife first engaged Sprout.ai in 2023.
Roi Amir, CEO, Sprout.ai.
Sprout.ai integrates artificial intelligence into insurers’ existing systems to automate claims decisions. The technology is designed to increase speed and accuracy while supporting customer experience. MetLife reports that the expansion follows initial deployments in Latin America, where the solution has improved turnaround times, decision accuracy, and customer satisfaction.
“This partnership is a clear example of how AI can deliver meaningful change in insurance,” comments Roi Amir, CEO, Sprout.ai. “By cutting processing times and improving accuracy, we’re helping MetLife raise the bar for what customers can expect from their claims experience. It’s about delivering speed and empathy at scale.”
Venkata Natarajan, MetLife U.S. CIO.
High-Tech Solutions for Real Customer Needs
“Our partnership with Sprout.ai is another example of how MetLife is innovating with high-tech solutions to address real customer needs,” says Venkata Natarajan, MetLife U.S. CIO.
The rollout supports MetLife’s broader initiative to modernize global claims operations, with further implementations expected across additional markets.
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