Mercury Insurance Launches One Inc ClaimsPay

The application will enable Mercury to speed up the claims payment process and and efficiently transfer claims payments using a variety of digital payment options. 

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Mercury Insurance (Los Angeles), a national top 30 property/casualty carrier, has launched One Inc’s (Folsom, Calif.)  ClaimsPay platform to transform its claims disbursement experience integrated with Guidewire’s ClaimCenter.

Mercury Insurance, recently recognized by Forbes as on one of America’s Best Insurance Companies for 2022, provides comprehensive coverage options for auto, home, condominium, renters, and business insurance, as well as mechanical protection. With more than 60 years of service and operating in 11 states, Mercury joins a growing list of top-tier carriers using One Inc, including five of the 15 largest insurance companies in the U.S., eyeing to streamline enterprise disbursement processes as a point of competitive differentiation, according to a One Inc statement.

“Mercury is one of the most trusted carriers in America, and we’ve earned this trust by putting the needs of our customers and partners first,” comments Randy Petro, VP, Chief Claims Officer Mercury Insurance. “ClaimsPay allows us to speed up the claims payment process so we can quickly and efficiently transfer claims payments to our customers and partners using a variety of digital payment options.

Ian Drysdale, CEO, One Inc.

By selecting One Inc’s ClaimsPay, Mercury will cut time and effort used in distributing out its claims, streamline its claims workflow, reduce cycle time and costs, and take advantage of digitalization to expedite and enhance customer experiences at an increasingly crucial touchpoint, according to the vendor statement.

Transformative Initiative

“Digitizing claims is a transformative initiative for any insurer, and we were thrilled to be selected by Mercury, a company that is deservedly recognized for providing value to their policyholders across the country,” comments Ian Drysdale, CEO, One Inc. “As large carriers further diversify their policy offerings and place more focus on modernizing their claims workflow, it is imperative to work with a technology partner who understands their business, operational complexities, and the subtleties involved in processing claims across their product lines. This is a major win for One Inc and proves that being built by and for insurers makes all the difference.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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