Mercer and Accolade Ally to Deliver Consumer Health Experience Platform

Mercer Complete Care combines Accolade’s technology platform, support infrastructure and Accolade Health Assistants with Mercer’s program design, implementation and clinical oversight.

(Image source: Accolade.)

Mercer, a global consultant and wholly owned subsidiary of Marsh & McLennan Companies (New York), and Accolade (Seattle), an on-demand healthcare concierge for employers, health plans and health systems, have partnered to launch Mercer Complete Care, powered by Accolade, which the companies characterize as a comprehensive, high-touch healthcare engagement and clinical management solution.

Jim McNary, North America Region Business Leader for Health & Benefits, Mercer.

Jim McNary, North America Region Business Leader for Health & Benefits, Mercer.

A Mercer statement reports that Mercer Complete Care unifies the clinical resources and expertise of both organizations, bringing together Accolade’s technology platform, support infrastructure and Accolade Health Assistants with Mercer’s program design, implementation and clinical oversight. Consumers using Mercer Complete Care simply contact an Accolade Health Assistant via the phone, mobile application or online to address their questions and begin their relationship. The program is employer–sponsored, compatible with most insurance carriers and will contain performance guarantees related to return on investment.

Accolade Health Assistants will serve as a single point of contact to help Mercer Complete Care members navigate the complexities of the healthcare system and access the providers and services available to them through their benefits, according to the statement. The Health Assistants work closely with a team of nurses, doctors, pharmacists, social workers and behavioral and other specialists who support members as they receive their care from their own providers, Mercer says. The statement asserts that Accolade’s open technology platform integrates with other technology and healthcare point solutions to drive market-leading utilization and engagement levels across the entire healthcare ecosystem.

By offering Mercer Complete Care, according to the statement, employers can help their workforce and dependents to:

  • Manage their physical and mental health conditions no matter their level of health risk
  • Understand their health benefits and make optimal provider choices
  • Consider their benefits, medical and life factors when making decisions
  • Navigate annual enrollment and new hire benefit selection
  • Tackle billing and claims appeals
  • Improve utilization of employer sponsored health programs and services

    Rajeev Singh, CEO, Accolade.

    Rajeev Singh, CEO, Accolade.

“We are very excited to combine healthcare engagement and clinical management into one comprehensive solution,” comments Jim McNary, North America Region Business Leader for Health & Benefits, Mercer. “We believe Mercer Complete Care is a truly unique advocacy and clinical management model for the complex and fast-moving health care environment that all of our clients, and their employees, find themselves in today.”

“We build trusting relationships with members unlike any other healthcare organization, and the results are smarter healthcare decisions and better health outcomes,” comments Rajeev Singh, CEO, Accolade. “Mercer is a trusted advisor to top employers all over the country and our alliance is a strong endorsement of our proven solution. We share the vision that consumer engagement is driven by a combination of compassion, science and technology and we’re thrilled to work together to make Mercer Complete Care an industry-leading solution.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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