MedPro Group Boost Speed-to-Market, Customer Experience with Duck Creek

In a deal that furthers Duck Creek Technologies’ medical professional liability customer base, the insurer will replace its core systems and customer experience tools.

(Image source: MedPro homepage.)

MedPro Group (Fort Wayne, Ind.), a Berkshire Hathaway business and the nation’s oldest healthcare liability carrier, has selected Duck Creek Technologies (Boston) to update the company’s core systems and customer experience tools. Duck Creek was chosen for the project after a comprehensive vetting process led by Tim Smith, MedPro’s Senior VP, IT and Operations.

Tim Smith, SVP, IT and Operations, MedPro.

“Ultimately, MedPro selected Duck Creek based on the quality of their customer base and flexibility of their platform,” Smith comments. “We dug deeply into the product, and are confident that its open architecture and inherent configurability will give us the flexible foundation we need to thrive in this hyper-competitive line of business.”

Duck Creek reports that MedPro will implement Duck Creek Policy and Billing solutions to improve operational efficiencies and support new product development, as well as Duck Creek Customer 360 to centralize access to customer information. The company will also employ Duck Creek Insights, alongside Balancing and Controls to support advanced reporting and analytics. The implementation will be managed by Capgemini, a Duck Creek Platinum Delivery Partner and a global leader in consulting, technology, and outsourcing services.

Service and Product Speed-to-Market

“A medical professional liability carrier’s success today lies, in part, in its ability to build, customize and introduce new products to market quickly and regularly,” comments Michael Jackowski, CEO, Duck Creek. “It also needs to service customers in the most personal and efficient ways possible, and to customize that experience based on real-time data. MedPro’s trust and confidence in our ability is a true honor.”

Anchor General Seeks to Improve User Experience with Duck Creek On-Demand

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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