(Image source: Medical Mutual of Ohio homepage.)
Medical Mutual of Ohio (Cleveland) has successfully implemented One Inc (Folsom, Calif.) Digital Payments, the industry’s leading digital payments platform, according to a vendor announcement. The company’s implementation of One Inc’s digital payment solution is part of a corporate strategy to optimize digital experiences for policyholders.
Ted Palace, Director, Cash Control, Medical Mutual.
“The security of our members’ information is of the utmost importance to us,” comments Ted Palace, Director, Cash Control, Medical Mutual. “One Inc allows us to do the best possible job protecting our subscribers’ payment information and do so efficiently.”
One Inc reports that its goal was not only to deliver new digital payment capabilities to Medical Mutual, but to manage the implementation to ensure a smooth transition for Medical Mutual’s customer base. Working collaboratively, Medical Mutual and One Inc completed the implementation rapidly and enabled improved company-customer engagement at the same time, according to the vendor announcement.
“We are very happy to be able to help Medical Mutual achieve a greater level of digital mastery in payment processing, and look forward to a long and collaborative working relationship,” comments Chris Ewing, CEO of One Inc.
Significant Digital Engagement Capabilities
One Inc describes its Digital Payments offering as a cloud-based, digital payment solution for premiums and claims payments that can dramatically reduce credit card costs while simplifying the payment process for customers and staff. The vendor says the solution offers significant digital engagement capabilities through multiple channels, both inbound and event-driven outbound, including taking payments in those same channel conversations, and through a customer portal that is included with the product.